fix problems on Go [iphone]

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—— Run into issues on Go ? Get help pending when official support gets back to you!

Go Mobile PGH
Info:
company: Parkmobile USA, Inc.
: https://parkmobile.io/
: www.gomobilepittsburgh.com
Chat with our AI-based Go Support
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Bugs issue

Overcharging due to bugs

Fix: 1. Review your transaction history within the app to identify any discrepancies. Take screenshots for your records. 2. If you notice an ove... ⇲

Go does not recognize license plate correctly

Fix: 1. Ensure that you are entering the license plate number correctly, including any letters or numbers. 2. Check if there are any updates ava... ⇲
 
Payments issue

No stop button for erroneous payments

Fix: 1. Before making a payment, double-check all details to ensure accuracy. 2. If you accidentally initiate a payment, quickly close the app a... ⇲

Requires multiple steps to pay

Fix: 1. Familiarize yourself with the payment process by reviewing any available tutorials or help sections within the app. 2. Check if there ar... ⇲

No refund for early session termination

Fix: 1. Review the app's terms and conditions regarding refunds to understand the policy. 2. Keep a record of your session times and any issues... ⇲

Inability to add multiple credit cards

Fix: 1. Check the app settings to see if there is an option to manage multiple payment methods. 2. If the app does not support multiple cards, c... ⇲

High fees compared to meters

Fix: 1. Review the app's pricing structure and compare it with local meter rates to understand the differences. 2. If you find the fees too high... ⇲

Limited payment options

Fix: 1. Check the app settings to see if there are any options to add or manage payment methods. 2. If the app does not support your preferred p... ⇲
 
UI issue

Cannot switch cars easily

Fix: 1. Check the app settings for an option to manage vehicles. Ensure you are logged in to your account. 2. If you have multiple vehicles regi... ⇲

Complicated user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Check if there are any tutorials or help sect... ⇲
 
Login issue

Frequent sign-out issues

Fix: 1. Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Network issue

Inconsistent location detection

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Go Mobile PGH is set to... ⇲

Service downtime leads to misleading error messages

Fix: 1. Check the app's official social media pages or website for any announcements regarding service outages. 2. Restart the app to see if the... ⇲
 
Account issue

Difficult to reset password

Fix: 1. On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password. Ensure you have access to the email or phone n... ⇲

Unethical handling of ticket disputes

Fix: 1. Document all interactions regarding ticket disputes, including dates, times, and details of conversations. 2. Review the app's terms and... ⇲
 
Glitches issue

Glitchy interface

Fix: 1. Restart the app to see if the glitches resolve themselves. 2. Clear the app cache by going to Settings > General > iPhone Storage, selec... ⇲
 
Settings issue

Lack of estimated cost calculation

Fix: 1. Check if the app has a feature to estimate costs before starting a session. If not, consider using a separate calculator or app to estima... ⇲

Go does not remember default city

Fix: 1. Go to the app settings and check if there is an option to set a default city. Ensure you save any changes made. 2. If the app does not h... ⇲
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 what users are saying
Good experience
93.9%

Bad experience
3.8%

Neutral
2.2%

~ from our NLP analysis of 16,448 combined software ratings.

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 Private Data Go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics