fix problems on LookCam [iphone]

​

—— Run into issues on LookCam? Get help pending when official support gets back to you!

LookCam
Info:
company: 金平 刘
: http://www.lookcam.cn
Chat with our AI-based LookCam Support
   Hello! How can I assist you?  

characters left:
 
Audio issue

Audio quality is poor

Fix: 1. Check the microphone settings in the app and ensure they are set to the highest quality. 2. Test the audio quality in a quieter environme... ⇲

Cannot listen through headphones

Fix: 1. Check if the app has audio output settings and ensure it is set to use headphones. 2. Test the headphones with another app to confirm the... ⇲

Audio does not play through media speaker

Fix: 1. Check the app's audio output settings and ensure it is set to use the media speaker. 2. Restart the app and your iPhone to refresh audio... ⇲
 
Crashes issue

LookCam crashes often

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches. OR 1. Check f... ⇲
 
Video issue

Cannot fast forward through videos in app

Fix: 1. Check if the app has a specific video player feature that allows fast forwarding. 2. If not, try downloading the video to your device and... ⇲

Night vision is grainy

Fix: 1. Ensure that the camera lens is clean and free from obstructions. 2. Check the camera settings to see if there are options to enhance nigh... ⇲

LookCam fails to log videos consistently

Fix: 1. Ensure that the app has permission to access storage on your device. 2. Check the app settings for any logging options and adjust them ac... ⇲
 
Notifications issue

Inconsistent push notifications

Fix: 1. Go to Settings > Notifications > LookCam and ensure that notifications are enabled. 2. Check if Do Not Disturb mode is turned off. OR... ⇲
 
Camera issue

Camera goes offline frequently

Fix: 1. Ensure that the camera is within range of your Wi-Fi signal. 2. Restart your router to refresh the connection. OR 1. Check for firmwar... ⇲
 
Settings issue

Requires frequent factory resets

Fix: 1. Ensure that the camera's firmware is up to date, as updates can fix bugs causing resets. 2. Check the power supply to the camera; unstabl... ⇲

Cannot set alarms correctly

Fix: 1. Check the app's alarm settings and ensure they are configured correctly. 2. Restart the app and try setting the alarm again. OR 1. Rev... ⇲
 
Storage issue

SD card formatting issues

Fix: 1. Ensure the SD card is compatible with the camera. 2. Format the SD card using your computer before inserting it back into the camera. O... ⇲

Cloud storage does not work

Fix: 1. Check your internet connection to ensure it is stable. 2. Verify that you have enough cloud storage space available. OR 1. Restart the... ⇲
 
Customization issue

No option to delete all saved files at once

Fix: 1. Manually delete files one by one through the app. 2. Check if the app has a bulk delete feature in the settings or file management sectio... ⇲
 
UI issue

Pop-ups in Chinese

Fix: 1. Check the app's language settings and change it to English or your preferred language. 2. If there are no language options, try reinstall... ⇲
 
Support issue

No clear instructions for setup

Fix: 1. Look for a user manual or setup guide on the manufacturer's website. 2. Search for video tutorials on platforms like YouTube for visual g... ⇲

No response from support team

Fix: 1. Check the app's FAQ section for common issues and solutions. 2. Look for user forums where other users may have shared solutions. OR 1... ⇲
 
Bugs issue

Motion detection records continuously

Fix: 1. Check the motion detection settings in the app and adjust the sensitivity or duration of recording. 2. Ensure that the camera is not plac... ⇲
 
Downloads issue

LookCam does not save downloaded files properly

Fix: 1. Ensure that you have sufficient storage space on your device. 2. Restart the app and try downloading the files again. OR 1. Check the... ⇲
 
Slow issue

LookCam slows down over time

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage > LookCam > Offload App, then reinstall. 2. Regularly restart your... ⇲
 
Network issue

Cannot access camera without being on home WiFi

Fix: 1. Check if the camera has a mobile data option in the settings and enable it. 2. Ensure that your mobile data is turned on for the LookCam... ⇲

LookCam does not provide camera WiFi information

Fix: 1. Check the app's settings or help section for Wi-Fi information. 2. If unavailable, refer to the camera's user manual for default Wi-Fi cr... ⇲

Device offline error persists

Fix: 1. Restart both the camera and your Wi-Fi router to refresh the connection. 2. Ensure that the camera is within range of the Wi-Fi signal.... ⇲
 
Compatibility issue

LookCam does not work with Bluetooth

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and the camera. 2. Restart both devices to refresh the connection. OR 1. Check the app... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
70.9%

Good experience
18.8%

Neutral
10.3%

~ from our NLP analysis of 368 combined software ratings.

 Switch to these Alternatives:
LookCamPro
HDlivecam
HIDVCAM
HDWiFiCamPro
StarEye
IP Camera Viewer - IPCams
UmeLine
WINNES GPS
weihome
Hidden Camera Tracker

 Private Data LookCam collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. 7D/1M/Allday cloud storage: $2.99 1month/7days allday mode package need CNY18
  2. 30D/1M/Allday cloud storage: $4.99 1month/30days allday mode package need CNY30
  3. 7D/1M/Event cloud storage: $1.99 1month/7days event mode package need CNY12
  4. 7D/6M/Allday cloud storage: $9.99 6month/7days allday mode package need CNY68
  5. 120D/1M/Allday cloud storage: $6.99 1month/120days allday mode package need CNY45
  6. 7D/12M/Event cloud storage: $19.99 12month/7days event mode package need CNY128
  7. 30D/6M/Allday cloud storage: $19.99 6month/30days allday mode package need CNY128
  8. 30D/1M/Event cloud storage: $2.99 1month/30days event mode package need CNY18
  9. Alarm Push With Picture: $0.99 alarm push with picture need CNY6
  10. 120D/6M/Event cloud storage: $37.99 6month/120days event mode package need CNY248