fix problems on 腾讯微视-短视频创作与分享 [iphone]

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—— Run into issues on 腾讯微视-短视频创作与分享? Get help pending when official support gets back to you!

腾讯微视-短视频创作与分享
Info:
company: Tencent Technology (Beijing) Company Limited
: https://weishi.com/
Chat with our AI-based 腾讯微视-短视频创作与分享 Support
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Settings issue

no option for English language

Fix: Check if the app has a language setting. Open the app, go to your profile or settings, and look for a language option. If English is not ava... ⇲
 
Slow issue

slow performance

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient free space. If... ⇲
 
Bugs issue

many bugs

Fix: Try uninstalling and reinstalling the app. Press and hold the app icon until it wiggles, then tap the 'X' to delete it. Reinstall it from th... ⇲
 
Content issue

low quality content

Fix: Engage with higher quality content by following creators who produce better videos. This can help improve the quality of content you see in... ⇲

biased and misleading information

Fix: Be critical of the content you consume. Cross-reference information with reputable sources to verify its accuracy before accepting it as tru... ⇲
 
Messages issue

messages not being sent or received

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try switching... ⇲

unable to send messages

Fix: Ensure that you have a stable internet connection. If your connection is weak, try switching to a different network or resetting your router... ⇲
 
Video issue

videos play in start-stop fashion

Fix: Check your internet connection. A slow or unstable connection can cause videos to buffer. Try switching to a different Wi-Fi network or usin... ⇲

videos not found in iPhone video folder

Fix: Check the app's settings to see if there is an option to save videos to your device. If available, enable this option to ensure videos are s... ⇲
 
Syncing issue

content disappearing

Fix: Check if the content is still available by searching for it directly in the app. Sometimes, content may be temporarily removed or hidden.... ⇲
 
Account issue

cannot bind foreign phone numbers

Fix: Check if the app allows for international phone numbers in the settings. If there is an option, ensure you are entering the number in the co... ⇲
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 what users are saying
Good experience
69.9%

Bad experience
23.6%

Neutral
6.5%

~ from our NLP analysis of 751 combined software ratings.

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 Private Data 腾讯微视-短视频创作与分享 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Search History
    • Diagnostics

  Cost of Subscriptions
  1. 腾讯视频钻石: $39.99 充值腾讯视频钻石，用于购买付费视频内容
  2. 518元金币包: $69.99 立即购买518元微视金币包