fix problems on MyNYCERS [iphone]

—— Run into issues on MyNYCERS? Get help pending when official support gets back to you!

MyNYCERS

Info:

company: New York City Employee Retirement System

: https://www.nycers.org/contact

Chat with our AI-based MyNYCERS Support

🛠️ Common MyNYCERS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyNYCERS frequently crashes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

Error messages during login

Fix: 1. Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case. 2. If yo... ⇲

Registration issue

Slow registration process

Fix: 1. Ensure you have a strong and stable internet connection. If possible, switch to a Wi-Fi network for faster speeds. 2. Clear your browser... ⇲

Cannot register for membership

Fix: 1. Ensure that you are following all the steps in the registration process correctly. Double-check for any required fields that may be missi... ⇲

Inconsistent password acceptance

Fix: 1. Check the password requirements in the app. Ensure your password meets all criteria, such as length and character types. 2. If you are u... ⇲

No Face ID login option

Fix: 1. Check if the app has an option to enable Face ID in the settings. Go to the app settings and look for a security or login section. 2. If... ⇲

MyNYCERS requires multiple login attempts

Fix: 1. Ensure that you are entering the correct username and password. Double-check for typos and ensure Caps Lock is off. 2. If you are using... ⇲

Settings issue

Limited password length

Fix: 1. Use a password that meets the minimum length requirement but is still secure. Consider using a combination of letters, numbers, and symbo... ⇲

Account issue

Inability to access information

Fix: 1. Ensure you are logged in with the correct credentials. If you are unsure, try resetting your password. 2. Check if the app has any known... ⇲

Inability to submit check deposit

Fix: 1. Ensure that you are following all the steps for check deposit correctly. Check for any error messages that indicate what needs to be corr... ⇲

UI issue

Date picker only allows current date

Fix: 1. Check if there are any settings within the app that allow you to change the date range or picker options. 2. If the app is designed to o... ⇲

Messages issue

Confirmation emails not received

Fix: 1. Check your spam or junk email folder to see if the confirmation email was filtered there. 2. Ensure that you have entered the correct em... ⇲

Freezing issue

MyNYCERS freezes

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the MyNYCERS app off the screen. Then reopen the app. 2. Res... ⇲

Forms issue

Issues with online forms

Fix: 1. Ensure that all required fields are filled out correctly. Look for any error messages that indicate what needs to be corrected. 2. Try r... ⇲

Support issue

Long wait times for customer support

Fix: 1. Check the app or website for any FAQs or troubleshooting guides that may help resolve your issue without needing to contact support. 2.... ⇲

No response from customer service

Fix: 1. Check the app or website for any FAQs or troubleshooting guides that may help resolve your issue without needing to contact support. 2.... ⇲

Updates issue

Frequent updates causing login issues

Fix: 1. After an update, ensure that you restart the app and your iPhone to clear any temporary issues. 2. Check the App Store for any additiona... ⇲

Performance issue

Poor overall performance

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. 2. Rest... ⇲

Functionality issue

Lack of app functionality

Fix: 1. Check for any app updates in the App Store. Open the App Store, tap on your profile icon, and scroll down to see if MyNYCERS has an updat... ⇲

Compatibility issue