fix problems on MyLebara [iphone]

—— Run into issues on MyLebara? Get help pending when official support gets back to you!

MyLebara

Info:

company: Lebara Media Services

: https://www.lebara.com/en/home.html

: mobile.lebara.com

Chat with our AI-based MyLebara Support

🛠️ Common MyLebara Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Automatic top-up cannot be turned off

Fix: Open the app and navigate to the 'Account' or 'Settings' section. Look for the 'Top-up' or 'Payment' options. There should be an option to m... ⇲

17% of users had this problem

MyLebara does not allow using existing account balance for renewals

Fix: Check if there is an option in the app under 'Account' or 'Balance' that allows you to use your existing balance for renewals. If you find i... ⇲

17% of users had this problem

Registration issue

MyLebara asks for a Lebara phone number to activate SIM

Fix: Ensure that you are entering the correct Lebara phone number associated with your SIM card. If you are unsure, check the packaging of your S... ⇲

No prepaid minutes upon SIM activation

Fix: Check the packaging of your SIM card or any welcome emails from Lebara to confirm if any prepaid minutes were included. If they were suppose... ⇲

Glitches issue

MyLebara constantly glitches

Fix: First, try closing the app completely and reopening it. On an iPhone, you can do this by swiping up from the bottom of the screen and swipin... ⇲

Support issue

No 24-hour phone support

Fix: While waiting for a response from customer service, check the FAQ section on the Lebara website. Many common issues are addressed there, and... ⇲

No response from customer service

Fix: If you have not received a response, try reaching out through different channels such as social media (Twitter, Facebook) where companies of... ⇲

Network issue

Poor connection quality

Fix: Check your device settings to ensure that mobile data is enabled. Go to 'Settings' > 'Cellular' and make sure that 'Cellular Data' is turned... ⇲

Service cuts in and out sporadically

Fix: Check for any network outages in your area by visiting the Lebara website or social media pages. If there is an outage, you may need to wait... ⇲

Service not available for full 30 days

Fix: Check the terms of your plan on the Lebara website to understand the validity period and any conditions that may affect service availability... ⇲

Compatibility issue

MyLebara does not support all countries

Fix: Before traveling, check the Lebara website for a list of supported countries. If you are in a country not supported by the app, consider usi... ⇲

UI issue

Confusing instructions for top-ups

Fix: Visit the Lebara website and look for a step-by-step guide on how to top up your account. This may provide clearer instructions than what is... ⇲

Syncing issue

MyLebara does not reflect accurate data usage

Fix: Try logging out of the app and logging back in. This can refresh the data displayed in the app and may correct any inaccuracies. OR If th... ⇲

Settings issue

MyLebara reactivates auto-renew despite being turned off

Fix: Double-check the auto-renew settings in the app to ensure it is indeed turned off. Sometimes, toggling it off and then back on can reset the... ⇲

Crashes issue

MyLebara fails to launch

Fix: Restart your iPhone to clear any temporary glitches that may be preventing the app from launching. After restarting, try opening the app aga... ⇲

Updates issue

Recent app update worsened performance

Fix: If the app performance has worsened after an update, try clearing the app's cache. On iPhones, this can be done by uninstalling and reinstal... ⇲

Payments issue

High costs for limited data

Fix: Review your data plan options on the Lebara website to see if there are any alternative plans that offer better value for your data needs. Y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.2%

Neutral

4.4%

Bad experience

4.4%

~ from our NLP analysis of 8,496 combined software ratings.

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Private Data MyLebara collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics