Fix MyLebara errors on iphone

I have a problem with MyLebara
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Settings
Automatic top-up cannot be turned off

🛠️ Open the app and navigate to the 'Account' or 'Settings' section. Look for the 'Top-up' or 'Payment'... show fix »
App reactivates auto-renew despite being turned off

🛠️ Double-check the auto-renew settings in the app to ensure it is indeed turned off. Sometimes, toggli... show fix »
 
Support
No 24-hour phone support

🛠️ While waiting for a response from customer service, check the FAQ section on the Lebara website. Man... show fix »
No response from customer service

🛠️ If you have not received a response, try reaching out through different channels such as social medi... show fix »
 
Network
Poor connection quality

🛠️ Check your device settings to ensure that mobile data is enabled. Go to 'Settings' > 'Cellular' and... show fix »
Service cuts in and out sporadically

🛠️ Check for any network outages in your area by visiting the Lebara website or social media pages. If... show fix »
Service not available for full 30 days

🛠️ Check the terms of your plan on the Lebara website to understand the validity period and any conditi... show fix »
 
Compatibility
App does not support all countries

🛠️ Before traveling, check the Lebara website for a list of supported countries. If you are in a countr... show fix »
 
UI
Confusing instructions for top-ups

🛠️ Visit the Lebara website and look for a step-by-step guide on how to top up your account. This may p... show fix »
 
Payments
App does not allow using existing account balance for renewals

🛠️ Check if there is an option in the app under 'Account' or 'Balance' that allows you to use your exis... show fix »
High costs for limited data

🛠️ Review your data plan options on the Lebara website to see if there are any alternative plans that o... show fix »
 
Syncing
App does not reflect accurate data usage

🛠️ Try logging out of the app and logging back in. This can refresh the data displayed in the app and m... show fix »
 
Crashes
App fails to launch

🛠️ Restart your iPhone to clear any temporary glitches that may be preventing the app from launching. A... show fix »
 
Updates
Recent app update worsened performance

🛠️ If the app performance has worsened after an update, try clearing the app's cache. On iPhones, this... show fix »
 
Registration
No prepaid minutes upon SIM activation

🛠️ Check the packaging of your SIM card or any welcome emails from Lebara to confirm if any prepaid min... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Lebara Media Services
Email:
  https://www.lebara.com/en/home.html
Website:
🌐 mobile.lebara.com
Terms/Privacy:
⚔️ https://mobile.lebara.com/gb/en/privacy-policy
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 Private Data MyLebara collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
91.2%

Neutral
4.4%

Negative experience
4.4%

~ from our NLP analysis of 8,496 combined software ratings.