fix problems on Joolink [iphone]

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—— Run into issues on Joolink? Get help pending when official support gets back to you!

Joolink
Info:
company: 深圳市乔安科技有限公司
: https://qiaoan.tmall.com
: qiaoan.tmall.com
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Settings issue

Difficult to find some settings

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app's menus and options. Take notes on where specific settings ar... ⇲

Cannot update timezone

Fix: 1. Check your device settings: Go to Settings > General > Date & Time. Ensure 'Set Automatically' is enabled. This should sync your timezone... ⇲

Cannot turn off infrared

Fix: 1. Check the camera settings: Look for an option in the camera settings within the app to disable infrared or night vision mode. OR 2. Re... ⇲
 
Network issue

Connective issues with live view

Fix: 1. Restart your router: Unplug your router for about 30 seconds and then plug it back in. This can resolve connectivity issues. OR 2. Rec... ⇲
 
Syncing issue

Poor synchronization between app and camera

Fix: 1. Ensure both devices are on the same network: Check that your iPhone and the camera are connected to the same Wi-Fi network for better syn... ⇲
 
Camera issue

Hard to set up additional cameras

Fix: 1. Follow the setup guide: Refer to the in-app setup guide or any documentation provided to ensure you are following the correct steps for a... ⇲
 
UI issue

Joolink is not user-friendly

Fix: 1. Explore tutorials: Look for online tutorials or videos that can help you navigate the app more effectively. OR 2. Create a personal gu... ⇲
 
Ads issue

Frequent ads in updates

Fix: 1. Check for a premium version: Look for an option to upgrade to a premium version of the app that may offer an ad-free experience. OR 2.... ⇲

Automatic redirection to ads

Fix: 1. Use an ad blocker: Consider using an ad-blocking app or browser extension if you are accessing the app through a web interface. OR 2.... ⇲
 
Support issue

Instructions are unclear

Fix: 1. Look for community forums: Search for user forums or communities where other users may have shared tips and clearer instructions. OR 2... ⇲
 
Privacy issue

Cannot privately video inside or outside

Fix: 1. Adjust privacy settings: Check the app's privacy settings to see if there are options to restrict video recording in certain areas. OR... ⇲
 
Compatibility issue

Cannot connect LAN camera to iPhone

Fix: 1. Ensure compatibility: Verify that the LAN camera is compatible with the Joolink app and supports connection to mobile devices. OR 2. U... ⇲
 
Customization issue

Joolink not in English

Fix: 1. Change the language settings: Go to your iPhone's Settings > General > Language & Region and set your preferred language to English. Rest... ⇲
 
Audio issue

Loud sound with no quick mute option

Fix: 1. Use the volume buttons: Quickly press the volume down button on your iPhone to lower the sound when it becomes too loud. OR 2. Mute th... ⇲
 
Video issue

Cannot replay video multiple times

Fix: 1. Check playback settings: Look for any settings related to video playback that may limit replay options and adjust them accordingly. OR... ⇲

Limited functionality in playback mode

Fix: 1. Explore all playback options: Check if there are additional playback features hidden in menus or settings that you may not have noticed.... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.9%

Neutral
2.9%

~ from our NLP analysis of 1,008 combined software ratings.

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 Private Data Joolink collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics
    • Other Data