fix problems on Pura [iphone]

​

—— Run into issues on Pura? Get help pending when official support gets back to you!

Pura
Info:
company: Pura
: http://help.trypura.com
: pura.com
Chat with our AI-based Pura Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

Limited scheduling options

Fix: 1. Use Workarounds: If the app does not allow for specific scheduling, consider setting reminders on your phone to manually adjust settings... ⇲

Inability to switch fragrances easily

Fix: 1. Follow Proper Instructions: Ensure you are following the correct procedure for switching fragrances as outlined in the app or user manual... ⇲

Limited customization for fragrance intensity

Fix: 1. Explore App Settings: Check the app settings to see if there are any hidden options for customizing fragrance intensity that you may have... ⇲

Inability to overlap schedules

Fix: 1. Create Separate Schedules: If overlapping is not possible, create separate schedules for different fragrances and adjust them manually as... ⇲

Fragrance intensity options are too limited

Fix: 1. Adjust Frequency: If intensity options are limited, consider adjusting how often you change fragrances to achieve a desired effect. 2. Ex... ⇲
 
UI issue

No back button in app

Fix: 1. Use Gestures: On iPhones without a home button, swipe from the left edge of the screen to go back to the previous screen. 2. Check for Na... ⇲

Pura interface is clunky

Fix: 1. Familiarize with Navigation: Spend some time exploring the app to understand its layout better. 2. Use Shortcuts: Look for any shortcuts... ⇲
 
Payments issue

Payment information not saved

Fix: 1. Check App Permissions: Go to Settings > Pura and ensure that the app has permission to access your payment information. 2. Re-enter Payme... ⇲
 
Network issue

Difficulty connecting devices

Fix: 1. Ensure Bluetooth is Enabled: Go to Settings > Bluetooth and make sure it is turned on. 2. Restart Devices: Restart both your iPhone and t... ⇲
 
Support issue

Customer support hard to reach

Fix: 1. Use In-App Support: Check if the app has a support or help section that may provide answers to common questions. 2. Search Online: Look f... ⇲
 
Bugs issue

Pura does not recognize fragrances

Fix: 1. Ensure Fragrance is Installed Correctly: Double-check that the fragrance is properly inserted into the device. 2. Restart the App: Close... ⇲

Night lights turn on unexpectedly

Fix: 1. Check Settings: Go to the app settings and look for any options related to night light functionality. Adjust the settings as needed. 2. E... ⇲
 
Notifications issue

Random alerts for low fragrance

Fix: 1. Check Fragrance Levels: Manually check the fragrance levels in the device to confirm if they are indeed low. 2. Adjust Alert Settings: Lo... ⇲

Pura does not provide timely notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Pura and ensure notifications are enabled. 2. Restart the App: Close and re... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Pura, and tap 'Offload App'. This will clear the cache without deleting... ⇲
 
Settings issue

Pura fails to remember user settings

Fix: 1. Check App Permissions: Go to Settings > Pura and ensure that the app has permission to save settings. 2. Re-enter Settings: Manually re-e... ⇲
 
Account issue

Issues with subscription management

Fix: 1. Check Subscription Status: Go to Settings > Your Name > Subscriptions to view and manage your Pura subscription. 2. Re-enter Payment Info... ⇲
 
Messages issue

Pura does not retain conversation history with support

Fix: 1. Take Screenshots: If you need to keep a record of conversations, take screenshots of important messages for your reference. 2. Use Email... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.6%

Bad experience
5.7%

Neutral
2.6%

~ from our NLP analysis of 138,087 combined software ratings.

 Switch to these Alternatives:
Life in Lilac
Nuuly Rent
Rent the Runway (RTR)
Madewell
Pottery Barn
Magnolia | Time Well Spent
Thrive Market
Anthropologie
Crate & Barrel
Ruggable

 Private Data Pura collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics