fix problems on MIDFLORIDA [iphone]

—— Run into issues on MIDFLORIDA ? Get help pending when official support gets back to you!

MIDFLORIDA Mobile

Info:

company: MIDFLORIDA Credit Union

: http://www.midflorida.com/contact

Chat with our AI-based MIDFLORIDA Support

🛠️ Common MIDFLORIDA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Touch ID and Face ID issues

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. After updati... ⇲

Inconsistent bill mailing

Fix: Check your mailing preferences in the app. Go to Settings or Account Settings and ensure that your billing address is correct and that you h... ⇲

Account issue

Unable to print or email statements

Fix: Try exporting your statements as PDFs. Open the statement in the app, look for a share or export option, and select 'Save to Files' or 'Shar... ⇲

Payee information cannot be edited

Fix: Try deleting the payee and re-adding them with the correct information. Go to the payee list, select the payee, and look for a delete option... ⇲

UI issue

Back button malfunctions

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the MIDFLORIDA... ⇲

High screen layout causing navigation issues

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the text size or display settings to see if it... ⇲

Account creation screen cut off

Fix: Rotate your device to landscape mode to see if the screen adjusts and displays the full account creation form. OR Try closing other apps... ⇲

Outdated app design

Fix: Check for updates in the App Store and install the latest version, as updates may include design improvements. OR Provide feedback throug... ⇲

Difficult navigation between sections

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a help or tutorial section within the app for guidance. OR... ⇲

Crashes issue

Frequent bugs and crashes

Fix: Clear the app's cache by deleting and reinstalling the app. This can help remove any corrupted data causing crashes. OR Check for updates... ⇲

Syncing issue

External account linking problems

Fix: Ensure that you are entering the correct login credentials for the external account. Double-check for typos or incorrect information. OR... ⇲

Compatibility issue

Not iPad friendly

Fix: Use the iPhone version of the app on your iPad. You can do this by downloading the app from the App Store and selecting 'iPhone only' mode.... ⇲

Not compatible with Mac OS M2 Chip

Fix: Use the mobile app on your iPhone or iPad instead of trying to run it on a Mac. Alternatively, access the MIDFLORIDA website through a web b... ⇲

Customization issue

Small font size

Fix: Adjust the text size in your device settings. Go to Settings > Display & Brightness > Text Size and increase the text size to make it more r... ⇲

Security issue

Face ID feature non-functional

Fix: Go to Settings > MIDFLORIDA Mobile > Face ID & Passcode and toggle the Face ID option off and then back on. This can reset the feature. OR... ⇲

Locked out of mobile app

Fix: Use the 'Forgot Password' feature on the login screen to reset your password and regain access to your account. OR Ensure that you are us... ⇲

Multiple device login issues

Fix: Log out of the app on all devices and then log back in on the device you want to use. This can help reset any session issues. OR Check if... ⇲

Frequent password resets required

Fix: Ensure you are using a strong password that meets the app's requirements, as weak passwords may trigger resets. OR Consider using a passw... ⇲

Blocked out after multiple login attempts

Fix: Wait for the lockout period to expire, then try logging in again with the correct credentials. OR Use the 'Forgot Password' feature to re... ⇲

Updates issue

New update breaks Face ID functionality

Fix: Reboot your device after the update. Sometimes a simple restart can resolve issues caused by updates. OR Re-enable Face ID in the app set... ⇲

MIDFLORIDA lacks modern features

Fix: Check for updates in the App Store, as new features may be added in recent versions. OR Provide feedback through the app's feedback featu... ⇲

Network issue

Lost connection with outside bank

Fix: Check your internet connection to ensure you are connected to Wi-Fi or cellular data. If the connection is stable, try restarting your devic... ⇲

Bugs issue

False balance reporting

Fix: Refresh the app by pulling down on the screen to update the balance. This can help sync the latest information from your account. OR Log... ⇲

Inconsistent app performance

Fix: Clear the app's cache by deleting and reinstalling it. This can help improve performance by removing any corrupted data. OR Close other a... ⇲

Slow issue

Slow loading times

Fix: Ensure you have a stable internet connection. If on Wi-Fi, try moving closer to the router or switching to cellular data to see if it improv... ⇲