fix problems on Texas Trust’s [iphone]

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—— Run into issues on Texas Trust’s ? Get help pending when official support gets back to you!

Texas Trust’s Mobile Banking
Info:
company: Texas Trust Credit Union
: https://www.texastrustcu.org/pages/iPhone%20Application%20Support
: www.texastrustcu.org
Chat with our AI-based Texas Trust’s Support
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Features issue

Bill pay lacks full website functionality

Fix: Check if there are specific features you need that are available on the website. You can log in to your Texas Trust account through a web br... ⇲

No ability to add memos to transfers

Fix: Check if there are any updates to the app that may have added this feature. If not, consider using the website to make transfers where you c... ⇲

No option to print monthly statements from app

Fix: Log in to your Texas Trust account through a web browser on your device. Most banks allow you to download and print statements from their we... ⇲

Inability to set travel alerts within the app

Fix: Check if you can set travel alerts through the Texas Trust website. Many banks allow you to manage travel notifications through their online... ⇲
 
Account issue

Texas Trust’s loses saved passwords and IDs

Fix: Ensure that your device's settings allow the app to save passwords. Go to Settings > Passwords & Accounts and check if the app is listed und... ⇲

Issues with account access after a death

Fix: Check the app or website for information on how to manage accounts after a death. There may be specific procedures outlined for this situati... ⇲
 
Bugs issue

Quick Balance feature resets frequently

Fix: Check if you have the latest version of the app installed. If not, update it as this may resolve the issue with the Quick Balance feature.... ⇲

Mobile deposit requires selecting account for each check

Fix: Check if there is an option in the app settings to set a default account for mobile deposits. This can save time when depositing multiple ch... ⇲
 
Login issue

Biometric login fails intermittently

Fix: Ensure that your device's biometric settings are correctly configured. Go to Settings > Face ID & Passcode or Touch ID & Passcode and make s... ⇲
 
Payments issue

Unreasonable fees for money transfers

Fix: Review the fee structure in the app or on the website to understand the costs associated with money transfers. This may help you plan your t... ⇲
 
Slow issue

Texas Trust’s performance is generally slow

Fix: Clear the app's cache by going to your device's settings, finding the app, and selecting 'Clear Cache' if available. This can help improve p... ⇲
 
Glitches issue

Animations are choppy

Fix: Check if your device has enough storage space. Go to Settings > General > iPhone Storage and see if you need to free up space, as low storag... ⇲
 
Compatibility issue

Lack of Apple Pay support

Fix: Check if there are any updates to the app that may have added Apple Pay support. If not, consider using a different payment method available... ⇲
 
Support issue

Customer service response times can be slow

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker solutions without needing to contact customer service.... ⇲
 
Security issue

Frequent password change prompts

Fix: Ensure that you are using a strong password that meets the app's security requirements. This may reduce the frequency of prompts to change y... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.2%

Neutral
2.0%

~ from our NLP analysis of 16,590 combined software ratings.

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 Private Data Texas Trust’s collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics