fix problems on Profoto Control [iphone]

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—— Run into issues on Profoto Control? Get help pending when official support gets back to you!

Profoto Control
Info:
company: Profoto
: http://www.profoto.com/support/app
: www.profoto.com
Chat with our AI-based Profoto Control Support
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Updates issue

Cannot update firmware through the app

Fix: 1. Ensure that your device is connected to a stable Wi-Fi network. Firmware updates require a reliable internet connection. 2. Check if the... ⇲
 
Crashes issue

Profoto Control shuts down when connecting to devices

Fix: 1. Make sure your iPhone's Bluetooth is turned on. Go to Settings > Bluetooth and toggle it on. 2. Restart your iPhone to clear any tempora... ⇲
 
Features issue

No test fire option for B10

Fix: 1. Check if your B10 is updated to the latest firmware version. If not, update it using the Profoto Control app or through another method if... ⇲
 
Camera issue

Front facing camera button missing

Fix: 1. Check the app settings to see if there is an option to enable the front-facing camera. 2. Restart the app to see if the button appears a... ⇲
 
Bugs issue

Profoto Control erases light IDs when closed

Fix: 1. Ensure that you are saving your settings before closing the app. Look for a 'Save' option in the app. 2. Check if there is an option in... ⇲
 
Compatibility issue

Not optimized for certain iPhone models

Fix: 1. Check for any available updates for the app that may include optimizations for your specific iPhone model. 2. If the app is running slow... ⇲

No remote for Apple Watch

Fix: 1. Check if the Profoto Control app has an Apple Watch companion app available. If not, this feature may not be supported. 2. Look for any... ⇲
 
UI issue

Poor navigation

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. 2. Look for a tutorial or help section within the app that... ⇲
 
Support issue

Support is lacking

Fix: 1. Utilize online forums or user communities for Profoto Control where you can ask questions and share experiences with other users. 2. Che... ⇲
 
Network issue

Bluetooth connection issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the Profoto device is in pairing mode. 2. Forget the device in your iPhone's Bl... ⇲
 
Settings issue

Inability to set light ratios in auto mode

Fix: 1. Ensure that you are in the correct mode and that the app is fully updated. Check for any available updates. 2. Try switching to manual m... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
5.2%

Neutral
2.2%

~ from our NLP analysis of 898 combined software ratings.

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 Private Data Profoto Control collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics