fix problems on GlossGenius [iphone]

—— Run into issues on GlossGenius? Get help pending when official support gets back to you!

GlossGenius - Salon Software

Info:

company: GlossGenius, Inc.

: https://glossgenius.com/contact-us

: glossgenius.com

Chat with our AI-based GlossGenius Support

🛠️ Common GlossGenius Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

GlossGenius freezes during use

Fix: 1. Restart the App: Close the GlossGenius app completely by swiping it away from the app switcher. Then, reopen it to see if the freezing is... ⇲

Inability to cash out without specific banks

Fix: 1. Check Payment Options: Review the payment options available in the app settings. Ensure you have linked a bank account that is supported... ⇲

UI issue

Unorganized forms feature

Fix: 1. Create Folders: Organize your forms by creating folders within the app if the feature is available. Group similar forms together for easi... ⇲

Syncing issue

Lack of two-way calendar sync

Fix: 1. Manual Sync: Regularly check your calendar and manually update appointments in both the GlossGenius app and your personal calendar to ens... ⇲

Network issue

Booking link often fails

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when using the booking link. Try switching between Wi-Fi and mobi... ⇲

Lack of transparency during system outages

Fix: 1. Monitor Social Media: Follow GlossGenius on social media for real-time updates regarding system outages and maintenance schedules. 2. Set... ⇲

Payments issue

No option for split payments at checkout

Fix: 1. Use Workarounds: Inform clients in advance that they can pay separately by processing multiple transactions. This can be done by charging... ⇲

Issues with processing card payments

Fix: 1. Check Payment Settings: Review your payment settings in the app to ensure everything is configured correctly. 2. Test Different Cards: Tr... ⇲

Features issue

Cannot sell items online

Fix: 1. Use Social Media: Promote your products on social media platforms and direct clients to contact you for purchases. 2. Set Up a Simple E-c... ⇲

Settings issue

No way to edit default deposit policy

Fix: 1. Review Current Policies: Check the app settings to see if there are any options to adjust your deposit policies. Sometimes, these setting... ⇲

Updates issue

Glitches during updates

Fix: 1. Restart Your Device: After an update, restart your iPhone to ensure all changes take effect properly. 2. Reinstall the App: If glitches p... ⇲

Support issue

Long wait times for customer service

Fix: 1. Use FAQs: Check the app’s FAQ section for common issues and solutions that may resolve your problem without needing to contact support. 2... ⇲

Messages issue

Inability to send mass texts with attachments

Fix: 1. Use Third-Party Messaging Apps: Consider using a third-party messaging app that allows mass texting with attachments, and inform clients... ⇲

No option to message clients through the app

Fix: 1. Use Alternative Messaging: Utilize SMS or email to communicate with clients instead of relying on the app for messaging. 2. Set Up Group... ⇲

Uploads issue

No option to upload consent forms

Fix: 1. Use Email: Send consent forms to clients via email and request that they return signed copies to you. 2. Use a Cloud Storage Service: Upl... ⇲

Notifications issue

Clients not receiving reminder texts

Fix: 1. Verify Client Contact Information: Ensure that clients’ phone numbers are correctly entered in the system to avoid delivery issues. 2. Re... ⇲

Customization issue

Limited control over booking months

Fix: 1. Set Up a Booking Calendar: Use an external calendar tool to manage bookings and share the link with clients for better control over avail... ⇲

No option for dollar amount discounts

Fix: 1. Use Percentage Discounts: If available, consider using percentage-based discounts as an alternative to dollar amount discounts. OR 2.... ⇲

Account issue

Difficulty in managing client information

Fix: 1. Regularly Update Client Profiles: Make it a habit to regularly review and update client information to keep records accurate and manageab... ⇲

Search issue

Inability to filter out inactive contacts

Fix: 1. Manually Review Contacts: Periodically review your contact list and manually delete or archive inactive contacts to keep your list clean.... ⇲