fix problems on Riverside Podcast Video Studio [iphone]

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—— Run into issues on Riverside Podcast Video Studio? Get help pending when official support gets back to you!

Riverside Podcast Video Studio
Info:
company: riverside.fm
: https://riverside.fm/support
: riverside.fm
Chat with our AI-based Riverside Podcast Video Studio Support
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Bugs issue

Guests appearing twice in recordings

Fix: 1. Before starting the recording, ensure that each guest is only connected once. Check the participant list in the app to confirm. 2. If a g... ⇲

Bugs during meetings

Fix: 1. Ensure that both your iPhone and the Riverside app are updated to the latest versions. 2. Restart the app and your device to clear any te... ⇲
 
UI issue

Inability to review studios on mobile app

Fix: 1. Use the desktop version of Riverside to review studios, as it may have more features available. 2. If you need to use the mobile app, try... ⇲

Editing studio on mobile app is not intuitive

Fix: 1. Familiarize yourself with the app by exploring the help section or tutorials available within the app. 2. Practice editing with a test pr... ⇲
 
Uploads issue

Partial track uploading issues

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause partial uploads. 2. Try uploading the track again afte... ⇲

Inconsistent upload times for tracks

Fix: 1. Monitor your internet speed using a speed test app. If your speed is low, consider switching to a more stable network. 2. Try uploading d... ⇲

Inability to upload external videos on mobile

Fix: 1. Use the desktop version of Riverside to upload external videos, as it may support this feature. 2. Check for any updates to the app that... ⇲
 
Glitches issue

Glitches during recording

Fix: 1. Close all other apps running in the background to free up system resources. 2. Ensure your device has enough storage space available, as... ⇲
 
Video issue

Video content inaccessible via app

Fix: 1. Ensure you are logged into the correct account associated with the video content. 2. Check for any updates to the app that may resolve ac... ⇲

Quality fluctuates during live view

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Reduce the number of devices connected to your network... ⇲
 
Payments issue

No refund for late cancellation

Fix: 1. Review the cancellation policy within the app or on the Riverside website to understand the terms. 2. Set reminders for cancellation dead... ⇲
 
Compatibility issue

Limited features on mobile compared to desktop

Fix: 1. Use the desktop version of Riverside for more comprehensive features when possible. 2. Keep an eye on app updates, as new features may be... ⇲
 
Audio issue

Technical issues with guest audio

Fix: 1. Ensure all guests are using quality microphones and headphones to minimize audio issues. 2. Ask guests to check their audio settings and... ⇲

No control over audio inputs and outputs on iPad

Fix: 1. Check the audio settings within the Riverside app to see if there are any options for adjusting inputs and outputs. 2. Restart the app an... ⇲

Recording disruptions during sessions

Fix: 1. Ensure that your device is fully charged and has enough storage space before starting a recording. 2. Close any unnecessary apps running... ⇲
 
Support issue

Poor customer service response

Fix: 1. Utilize the help section within the app for FAQs and troubleshooting tips. 2. Document your issues clearly and follow up on your inquirie... ⇲
 
Ads issue

Misleading advertising regarding features

Fix: 1. Review the app's features in detail on the official website to clarify any discrepancies. 2. Keep an eye on app updates, as features may... ⇲
 
Loading issue

Difficulty accessing content after recording

Fix: 1. Check the app's library or recordings section to locate your content. 2. Ensure you are logged into the correct account associated with t... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.5%

Neutral
2.1%

~ from our NLP analysis of 15,144 combined software ratings.

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 Private Data Riverside Podcast Video Studio collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data