fix problems on Arrowhead [iphone]

​

—— Run into issues on Arrowhead ? Get help pending when official support gets back to you!

Arrowhead Mobile Banking
Info:
company: Arrowhead Credit Union
: https://www.arrowheadcu.org/mobile
: www.arrowheadcu.org
Chat with our AI-based Arrowhead Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Mobile deposit issues at night

Fix: 1. Check App Permissions: Go to Settings > Privacy > Camera and ensure that Arrowhead Mobile Banking has permission to access the camera for... ⇲

Zelle functionality not working

Fix: 1. Ensure Zelle is Set Up: Open the app and navigate to the Zelle section. Make sure you have completed the setup process and linked your ac... ⇲
 
Notifications issue

Push notifications not working on iPhone

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Arrowhead Mobile Banking. Ensure that 'Allow Notifications' is turned on an... ⇲
 
Login issue

Arrowhead logs out frequently

Fix: 1. Check Auto Logout Settings: Go to the app settings and see if there is an option for session timeout or auto logout. Adjust the settings... ⇲

Biometric login rarely works

Fix: 1. Re-enable Biometric Login: Go to the app settings and disable biometric login, then re-enable it. This can reset the feature and improve... ⇲
 
Syncing issue

Transaction history missing

Fix: 1. Refresh the App: Pull down on the transaction history screen to refresh the data. This can help load any missing transactions. 2. Check F... ⇲
 
Slow issue

Delayed fund transfers

Fix: 1. Check Transfer Times: Ensure you are aware of the bank's transfer processing times, as transfers may take longer during weekends or holid... ⇲

Arrowhead takes too long to refresh

Fix: 1. Clear App Cache: Offload the app from iPhone Storage to clear cache and improve performance. 2. Close Background Apps: Close other apps r... ⇲
 
UI issue

Difficult to access routing and account numbers

Fix: 1. Navigate to Account Settings: Open the app and go to your account settings or profile section where routing and account numbers are typic... ⇲

Snapshot view only shows account balance

Fix: 1. Explore App Features: Check if there are options within the app to customize the snapshot view to include more details like recent transa... ⇲

Inability to switch between business and personal accounts easily

Fix: 1. Check Account Settings: Look for an option in the app settings that allows you to switch between account types. This may be located in th... ⇲
 
Payments issue

No payment history for bills/payee

Fix: 1. Check Payment Settings: Navigate to the payments section of the app and look for a history or activity tab that may not be immediately vi... ⇲
 
Network issue

Arrowhead won't open away from home

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when trying to access the app away from home. Switch between Wi-F... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
98.2%

Neutral
1.1%

Bad experience
0.8%

~ from our NLP analysis of 17,625 combined software ratings.

 Switch to these Alternatives:
Arrowhead Bank Mobile
Altura Credit Union Mobile App
SchoolsFirst FCU Mobile
Mercury Insurance: Car & Home
CU SoCal Mobile Banking
Wescom Credit Union Mobile
Kemper Auto Insurance
Global CU
Global CU for Business
Alta Vista Credit Union

 Private Data Arrowhead collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics