fix problems on Race Day Events [iphone]

​

—— Run into issues on Race Day Events? Get help pending when official support gets back to you!

Race Day Events
Info:
company: RACE DAY EVENTS LLC
: https://tracx.events
: racedayevents.com
Chat with our AI-based Race Day Events Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Map feature is non-functional

Fix: 1. Verify that you have a strong internet connection. The map feature requires data to load properly. 2. Restart the app to see if the map... ⇲

Tracking stops working mid-race

Fix: 1. Ensure that the app has permission to run in the background. Go to Settings > Race Day Events and enable Background App Refresh. 2. Chec... ⇲

Live tracking shows incorrect status

Fix: 1. Restart the app to refresh the tracking status. 2. Check your internet connection to ensure it is stable, as poor connectivity can lead... ⇲
 
Updates issue

Chip times update inconsistently

Fix: 1. Ensure that you are connected to a reliable internet source. Chip times may not update if the connection is weak. 2. Restart the app to... ⇲

Not up to date with recent events

Fix: 1. Check for app updates in the App Store. An update may include the latest events. 2. Refresh the app by closing it completely and reopeni... ⇲

Updates are not timely or accurate

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can delay updates. 2. Restart the app to refresh the data feed and ch... ⇲
 
Search issue

Participants not found during search

Fix: 1. Double-check the spelling of the participant's name. Ensure there are no typos or extra spaces. 2. Try searching with different variatio... ⇲

Race Day Events does not list specific races

Fix: 1. Ensure that you are searching in the correct category or filter for the races. Check if there are any filters applied that may be hiding... ⇲
 
Loading issue

Results delayed significantly

Fix: 1. Ensure you have a stable internet connection. Results may be delayed if your connection is weak. 2. Refresh the results page by pulling... ⇲
 
Installation issue

Race Day Events frequently requires reinstallation

Fix: 1. Check your device storage. If your iPhone is low on storage, it may cause the app to malfunction. Go to Settings > General > iPhone Stora... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.8%

Bad experience
25.6%

Neutral
2.6%

~ from our NLP analysis of 117 combined software ratings.

 Switch to these Alternatives:
Grandma's Marathon
Detroit Free Press Marathon
Twin Cities In Motion
Wisconsin Badgers
Pig Works Events
RTRT.me
USA Triathlon Events Tracker
Milwaukee Lakefront Marathon
Mtec Results
B.A.A. Racing App

 Private Data Race Day Events collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data