fix problems on 湘行一卡通 [iphone]

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湘行一卡通
Info:
company: Changsha Intelligent Public Transit Big Data Technology Co., Ltd.
: http://www.csgjzhkj.com
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UI issue

No response when tapping payment code after opening the app

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to view open apps, then swipe the app off t... ⇲

Poor interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. 2. Provide feedbac... ⇲

Inconsistent font across different screens

Fix: 1. Adjust device settings: Go to 'Settings' > 'Display & Brightness' and check if any font settings are affecting the app's display. 2. Pro... ⇲

Inability to add QR code directly to scanner

Fix: 1. Use the app's built-in scanner: Ensure you are using the app's built-in scanner feature to scan the QR code directly. 2. Check for app u... ⇲
 
Customization issue

Nickname feature is unnecessary

Fix: 1. Ignore the feature: If the nickname feature is not useful, simply choose not to use it. You can skip entering a nickname during setup. 2... ⇲
 
Payments issue

Unable to use for bus payments

Fix: 1. Check app settings: Ensure that the app is set up correctly for bus payments. Look for any specific settings related to public transport... ⇲

Multiple payment failures

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. 2. Verify app settings: Go to the app settings... ⇲

Recharge required for QR code

Fix: 1. Check balance: Ensure that your account has sufficient balance to generate a QR code. If not, recharge your account through the app or ot... ⇲
 
Bugs issue

Repeated failures to scan

Fix: 1. Clean the camera lens: Ensure that the camera lens on your iPhone is clean, as dirt or smudges can affect scanning capabilities. 2. Ensu... ⇲

No testing before release

Fix: 1. Provide feedback in user forums: Engage with other users in forums or social media to share experiences and discuss issues. 2. Use alter... ⇲

Lack of technical capability in development

Fix: 1. Provide feedback in user forums: Engage with other users in forums or social media to share experiences and discuss issues. 2. Use alter... ⇲
 
Screen issue

Payment code appears as a black screen

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for app updates: Ensure that the a... ⇲
 
Account issue

Unable to bind WeChat for refunds

Fix: 1. Check WeChat settings: Ensure that your WeChat account is active and properly set up for payments. 2. Re-enter binding information: Go t... ⇲
 
Location issue

Forced location usage with blank map if not in designated area

Fix: 1. Enable location services: Go to 'Settings' > 'Privacy' > 'Location Services' and ensure that location services are enabled for the app.... ⇲
 
Settings issue

No manual setting for favorite locations

Fix: 1. Use the search function: If the app does not allow manual entry, use the search function to quickly find and access frequently used locat... ⇲
 
Updates issue

Issues after version update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Clear app cache: Go to your iPhone setti... ⇲
 
Permissions issue

Unable to check agreement when activating electronic transportation card

Fix: 1. Review app permissions: Ensure that the app has the necessary permissions to access required information. Go to 'Settings' > 'Privacy' an... ⇲
 
Crashes issue

湘行一卡通 crashes upon opening payment code

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for app updates: Ensure that the a... ⇲

湘行一卡通 crashes when trying to access QR code

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for app updates: Ensure that the a... ⇲

湘行一卡通 crashes on latest version when scanning

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for app updates: Ensure that the a... ⇲
 
Notifications issue

SMS verification code not pushed

Fix: 1. Check phone number: Ensure that the phone number registered in the app is correct and able to receive SMS messages. 2. Check network con... ⇲
 
Network issue

湘行一卡通 fails to detect network connection

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection, either through Wi-Fi or mobile data. If the connection... ⇲
 
Compatibility issue

No NFC support for iOS

Fix: 1. Use alternative payment methods: If NFC is not supported, consider using QR codes or other payment methods available within the app. 2.... ⇲

Overall experience is inferior compared to other cities

Fix: 1. Provide feedback in user forums: Engage with other users in forums or social media to share experiences and discuss issues. 2. Use alter... ⇲
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 what users are saying
Bad experience
89.5%

Good experience
10.5%

Neutral
0.0%

~ from our NLP analysis of 38 combined software ratings.

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 Private Data 湘行一卡通 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics