fix problems on Together CU [iphone]

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—— Run into issues on Together CU ? Get help pending when official support gets back to you!

Together CU MobileAccess+
Info:
company: ABECU/AECU
: http://www.togethercu.org
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Updates issue

Pending transactions not updating available balance

Fix: 1. Refresh the app: Pull down on the account screen to refresh the data. This can help update the balance and pending transactions. 2. Log o... ⇲
 
Camera issue

Camera for mobile deposit not functioning

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that Together CU MobileAccess+ has permission to access your camer... ⇲
 
Notifications issue

Automatic transfers from savings without notification

Fix: 1. Review transfer settings: Open the app, go to the settings or transfers section, and check if there are any notifications settings that c... ⇲

No alerts for transactions

Fix: 1. Enable notifications: Go to Settings > Notifications > Together CU MobileAccess+ and ensure notifications are enabled for the app. 2. Che... ⇲
 
Account issue

Inability to view transaction history

Fix: 1. Refresh the app: Pull down on the transaction history screen to refresh the data. 2. Log out and log back in: This can sometimes resolve... ⇲

Account information not easily accessible

Fix: 1. Navigate through the app: Familiarize yourself with the app layout to find account information. Look for sections labeled 'Accounts' or '... ⇲
 
Payments issue

Limited functionality for bill pay

Fix: 1. Review bill pay settings: Go to the bill pay section in the app and ensure all necessary settings are configured correctly. 2. Check for... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Together CU MobileAccess+, and tap 'Offload App'. Reinstall the app from... ⇲
 
Compatibility issue

Lack of Zelle integration

Fix: 1. Use alternative payment methods: If Zelle is not available, consider using other payment options offered within the app or through the we... ⇲
 
Support issue

Difficulties with customer support

Fix: 1. Use in-app support: Check if the app has a help or support section that provides FAQs or chat support. 2. Visit the website: Go to the To... ⇲
 
UI issue

Together CU layout is confusing

Fix: 1. Explore the app: Spend some time navigating through different sections to become familiar with the layout. Look for tutorials or guides w... ⇲
 
Customization issue

Inability to label transfer accounts

Fix: 1. Review transfer settings: Check if there are any options in the transfer settings that allow you to label accounts. 2. Use notes: If labe... ⇲
 
Bugs issue

Issues with ATM functionality

Fix: 1. Check ATM locator: Ensure you are using the correct ATM locator feature in the app to find nearby ATMs. 2. Restart the app: Close the app... ⇲
 
Settings issue

Together CU opens directly to bill pay instead of account overview

Fix: 1. Check app settings: Look for an option in the app settings that allows you to set a default landing page. Change it to account overview i... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.2%

Neutral
2.0%

~ from our NLP analysis of 8,547 combined software ratings.

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 Private Data Together CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location