fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile IDentification App

Info:

company: 행정안전부

: https://www.mobileid.go.kr/

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

freezes after password input

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Authentication SMS fails for non-Korean numbers

Fix: 1. Check your phone number format: Ensure that you are entering your phone number in the correct international format, including the country... ⇲

Freezing issue

stuck on blue screen after password setup

Fix: 1. Force close the app: As mentioned earlier, double-click the Home button (or swipe up) and swipe up on the app to close it. Reopen the app... ⇲

UI issue

Unable to proceed after agreeing to terms

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and scroll down to see if there are updates available for the Mobil... ⇲

Loading issue

Long wait time for mobile driver's license issuance

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a poor connection can delay the process. Switch between... ⇲

Security issue

Face recognition fails during verification

Fix: 1. Ensure proper lighting: Make sure you are in a well-lit area and that your face is clearly visible to the camera. Avoid backlighting and... ⇲

Fingerprint or face recognition issues

Fix: 1. Re-register your fingerprint or face: Go to Settings > Touch ID & Passcode (or Face ID & Passcode) and delete the existing fingerprint or... ⇲

Network issue

Wi-Fi connection blocks authentication

Fix: 1. Switch to mobile data: If you suspect that your Wi-Fi network is causing issues, try turning off Wi-Fi and using your mobile data instead... ⇲

Crashes issue

crashes during Face ID usage

Fix: 1. Update the app: Go to the App Store and check for any available updates for the Mobile Identification App. Updating can fix bugs that cau... ⇲

Registration issue

Device registration required to proceed

Fix: 1. Follow the registration prompts: Ensure you are following all prompts correctly during the registration process. Double-check that you ha... ⇲

Account issue

Inability to use app for mobile ID

Fix: 1. Check device compatibility: Ensure that your iPhone model supports the Mobile Identification App and that your iOS version is up to date.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

67.9%

Good experience

28.6%

Neutral

3.6%

~ from our NLP analysis of 28 combined software ratings.

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Private Data collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Sensitive Info
- Diagnostics