fix problems on CaptionMate [iphone]

—— Run into issues on CaptionMate? Get help pending when official support gets back to you!

CaptionMate

Info:

company: Mezmo Corporation

: https://www.captionmate.com/en/help/faqs

: www.captionmate.com

Chat with our AI-based CaptionMate Support

🛠️ Common CaptionMate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CaptionMate glitches occasionally

Fix: 1. Restart the App: Close CaptionMate completely by swiping it away in the app switcher. Reopen the app to see if the glitches persist. 2.... ⇲

calls show up as scam likely

Fix: 1. Check Your Phone Settings: Go to Settings > Phone > Call Blocking & Identification. Ensure that any settings related to identifying calls... ⇲

Crashes issue

CaptionMate crashes during calls

Fix: 1. Ensure Sufficient Storage: Check your iPhone's storage by going to Settings > General > iPhone Storage. If storage is low, delete unneces... ⇲

Notifications issue

no incoming call vibration

Fix: 1. Check Vibration Settings: Go to Settings > Sounds & Haptics. Ensure that 'Vibrate on Ring' and 'Vibrate on Silent' are both enabled. 2.... ⇲

Bugs issue

accuracy issues in group discussions

Fix: 1. Positioning: Ensure that the microphone is positioned closer to the speaker(s) in group discussions. This can improve accuracy. 2. Reduc... ⇲

Audio issue

does not interpret background noises

Fix: 1. Adjust Environment: Try to conduct conversations in quieter environments to see if the app performs better. 2. Use Noise-Canceling Featu... ⇲

users experience difficulty with call audio

Fix: 1. Adjust Volume: Ensure that the call volume is turned up. Use the volume buttons on the side of your iPhone during a call to increase the... ⇲

Registration issue

requires referral code for registration

Fix: 1. Check for Promotions: Look for any promotions or community forums where users share referral codes. Sometimes, users post codes that can... ⇲

Compatibility issue

limited support for non-hearing loss conditions

Fix: 1. Explore Accessibility Settings: Go to Settings > Accessibility and explore options that may enhance your experience with CaptionMate, suc... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.1%

Bad experience

3.4%

Neutral

0.6%

~ from our NLP analysis of 178 combined software ratings.

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Private Data CaptionMate collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts