fix problems on Docket [iphone]

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Docket® - Immunization Records
Info:
company: Docket Health, Inc.
: https://dockethealth.com
: dockethealth.com
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Search issue

Inconsistent record retrieval

Fix: 1. Ensure you are logged in: Check that you are logged into your account correctly. Log out and log back in to refresh your session. 2. Chec... ⇲

Inability to view records after search

Fix: 1. Check search parameters: Ensure you are using the correct search terms or filters. Try broadening your search criteria to see if that yie... ⇲
 
Account issue

Difficulties with account setup

Fix: 1. Follow the setup instructions carefully: Ensure you are entering all required information correctly. Double-check for typos in your email... ⇲
 
Updates issue

Access issues after phone updates

Fix: 1. Check app compatibility: After a phone update, ensure that the Docket app is compatible with your iOS version. Visit the App Store to see... ⇲
 
UI issue

No clear error messages

Fix: 1. Check for notifications: Sometimes, the app may provide notifications or alerts that can give you more context about the error. Look for... ⇲

Poor user interface during setup

Fix: 1. Take your time: Carefully read each step during the setup process. If something is unclear, try to backtrack and see if you missed any in... ⇲
 
Permissions issue

Limited access for providers

Fix: 1. Verify provider credentials: Ensure that the provider you are trying to access has the necessary permissions and is registered with the D... ⇲
 
Messages issue

Text message verification failures

Fix: 1. Check your phone number: Ensure that the phone number you provided for verification is correct and formatted properly. If necessary, re-e... ⇲
 
Syncing issue

Missing vaccination records

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as updates may include fixes for missing records. 2. Refresh the... ⇲
 
Security issue

Docket requires phone for verification

Fix: 1. Use an alternative verification method: If available, check if the app offers email verification as an alternative to phone verification.... ⇲

No option for biometric security

Fix: 1. Use a strong password: While biometric security may not be available, ensure you are using a strong and unique password for your account... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try moving closer... ⇲
 
Compatibility issue

No desktop version available

Fix: 1. Use mobile browser: If you need to access your records on a desktop, try using a mobile browser on your computer and logging into the Doc... ⇲
 
Settings issue

Issues with name formatting in records

Fix: 1. Check input format: Ensure that you are entering your name in the correct format as required by the app. Look for any guidelines on how t... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
5.4%

Neutral
2.3%

~ from our NLP analysis of 39,123 combined software ratings.

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 Private Data Docket collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics