fix problems on Jade Insulin Dose Calc [iphone]

—— Run into issues on Jade Insulin Dose Calc? Get help pending when official support gets back to you!

Jade Insulin Dose Calc

Info:

company: Jade Diabetes Management

: https://www.jadediabetes.com/contact/

: www.jadediabetes.com

Chat with our AI-based Jade Insulin Dose Calc Support

🛠️ Common Jade Insulin Dose Calc Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

constant email and in-app spamming

Fix: Check the app settings for notification preferences. Go to the app's settings menu, look for 'Notifications' or 'Email Preferences', and adj... ⇲

features that don’t work

Fix: Ensure that the app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are upd... ⇲

login issues

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Payments issue

developer charges for password reset

Fix: If you need to reset your password, use the 'Forgot Password' feature within the app, which should not incur any charges. Follow the prompts... ⇲

excessive subscription fees

Fix: Review your subscription plan within the app. Go to the app settings, find 'Subscription' or 'Billing', and check if there are different tie... ⇲

automatic plan cancellation without notice

Fix: Check your subscription settings within the app to see if there are any notifications or alerts regarding your subscription status. OR If... ⇲

Support issue

email support function doesn’t work

Fix: Try using an alternative method to contact support, such as checking the app's website for a support page or FAQ section that may provide an... ⇲

Settings issue

Jade Insulin Dose Calc resets to first-time use

Fix: Check if the app has permission to store data on your device. Go to 'Settings', find the app, and ensure that it has permission to access st... ⇲

Network issue

804 time out error on website

Fix: Check your internet connection to ensure it is stable. Try switching from Wi-Fi to mobile data or vice versa to see if the issue persists.... ⇲

many features require web access

Fix: Check if there is an offline mode in the app settings that allows you to use certain features without internet access. Look for options rela... ⇲

Screen issue

screen blacks out when entering new dose

Fix: Ensure that your device's software is up to date. Go to 'Settings', tap 'General', then 'Software Update' to check for any available updates... ⇲

UI issue

default colors hard to read

Fix: Check if the app has a theme or color adjustment option in the settings. Look for 'Appearance' or 'Theme' settings to change to a more reada... ⇲

Customization issue

recommends excessive injections

Fix: Review the settings within the app to ensure that your personal health data is accurately entered. Incorrect data may lead to inappropriate... ⇲

lacks insulin dose calculator

Fix: If the app does not have a built-in insulin dose calculator, consider using a separate app that specializes in insulin calculations and can... ⇲

Bugs issue

bugs causing app to get stuck

Fix: Try force quitting the app. Double-click the home button (or swipe up from the bottom on newer models) to see all open apps, then swipe up o... ⇲

Compatibility issue

setup issues on multiple devices

Fix: Ensure that you are using the same account credentials on all devices. Log in with the same email and password to sync your data across devi... ⇲

Registration issue

Jade Insulin Dose Calc requires re-signing up every time

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during the login process and ensure it is selected. OR If the app does no... ⇲

error during sign-up process

Fix: Double-check the information you are entering during the sign-up process to ensure it meets the app's requirements (e.g., password strength,... ⇲

Crashes issue

Jade Insulin Dose Calc crashes when linked with Dexcom G6

Fix: Ensure that both the Jade Insulin Dose Calc app and the Dexcom G6 app are updated to their latest versions. Go to the App Store and check fo... ⇲

Updates issue

latest update caused major bugs

Fix: If the app is experiencing bugs after an update, check if there is a subsequent update available that may fix these issues. Go to the App St... ⇲

Account issue

no option to change email or cancel account

Fix: Look for account settings within the app where you may be able to update your email address. This is often found under 'Profile' or 'Account... ⇲