fix problems on Roll20 [iphone]

—— Run into issues on Roll20? Get help pending when official support gets back to you!

Roll20 - Character Sheets

Info:

company: The Orr Group, LLC

: https://help.roll20.net/hc/en-us/

: roll20.net

Chat with our AI-based Roll20 Support

🛠️ Common Roll20 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot roll damage

Fix: Check if you are using the correct syntax for rolling damage in the chat input. For example, typing '/roll 1d8' should roll an 8-sided die.... ⇲

Spell list is incomplete

Fix: Verify that you have selected the correct character class and level in your character sheet, as this can affect the spells available. You ma... ⇲

Compatibility issue

Limited character sheet support for non-DnD 5e games

Fix: Explore the option to create a custom character sheet. Roll20 allows users to create their own sheets for different systems, which can be do... ⇲

No real indication of desktop requirements

Fix: Check the Roll20 website for system requirements and recommendations for using the platform effectively. OR If you are unsure about your... ⇲

Customization issue

No customization options for brightness

Fix: Adjust the brightness settings on your iPhone itself by going to Settings > Display & Brightness. This will affect all apps, including Roll2... ⇲

Gameplay issue

Missing prepared spells indication

Fix: Manually track your prepared spells by keeping a separate note or using a physical character sheet until the app can indicate prepared spell... ⇲

No character creation functionality

Fix: Use the Roll20 website to create characters, as the app may not support this feature. Once created, you can access them in the app. OR Ch... ⇲

Cannot prep spells

Fix: Manually track your prepared spells using a separate note or physical character sheet until the app can support this feature. OR Check fo... ⇲

Hit point editing lacks functionality

Fix: Try using the Roll20 website to manage hit points, as the app may have limitations in this area. OR If you are unable to edit hit points,... ⇲

Half of spells do not appear

Fix: Check your character class and level settings to ensure they are correct, as this can affect spell availability. You may need to manually ad... ⇲

UI issue

Formatting issues with character sheets

Fix: Try clearing the app cache or reinstalling the app to see if that resolves any formatting issues. This can often fix display problems. OR... ⇲

Cannot edit character sheets in the app

Fix: Ensure you are logged into the correct account that has access to the character sheets. If you are logged in correctly, try refreshing the a... ⇲

Inability to view maps or DM handouts

Fix: Ensure that you have the necessary permissions to view maps and handouts from the DM. If you do not, contact your DM for access. OR If yo... ⇲

Cannot create or edit character sheets

Fix: Use the Roll20 website to create and edit character sheets, as the app may have limitations in this area. OR Check if there are any updat... ⇲

Roll20 shows blank user name

Fix: Log out of the app and log back in to refresh your account information. This may resolve the issue of a blank username. OR If the problem... ⇲

Keyboard does not appear for login

Fix: Try tapping on the username or password field multiple times to prompt the keyboard to appear. If that doesn't work, restart the app. OR... ⇲

Downloads issue

No access to purchased module content

Fix: Ensure you are logged into the correct Roll20 account that has the purchased content. If you are logged in correctly, try refreshing the app... ⇲

Support issue

Roll20 appears abandoned

Fix: Keep an eye on the app store for any updates or announcements regarding the app's development. Sometimes, apps may have long periods without... ⇲

Messages issue

No chat log available

Fix: Check the settings in the app to see if the chat log feature is disabled. If it is, enable it to view past messages. OR If the chat log i... ⇲

Navigation issue

Navigation between sections is difficult

Fix: Familiarize yourself with the app's layout and navigation options. Take some time to explore the menus and settings to understand how to mov... ⇲

Settings issue

No ability to turn on features like sneak attack easily

Fix: Manually track features like sneak attack using a separate note or physical character sheet until the app can support this feature. OR Ch... ⇲

Freezing issue

Roll20 hangs when trying to enter game

Fix: Try restarting your device to clear any temporary issues that may be causing the app to hang. OR If the app continues to hang, consider u... ⇲

Bugs issue

Overall app functionality is severely limited

Fix: Consider using the Roll20 website for a more comprehensive experience, as the app may not support all features available on the desktop vers... ⇲

Roll20 is a hollow shell with no features

Fix: Explore the Roll20 website for a more feature-rich experience, as the app may not support all functionalities. OR Keep an eye on updates... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

78.7%

Good experience

16.9%

Neutral

4.4%

~ from our NLP analysis of 249 combined software ratings.

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Private Data Roll20 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics