fix problems on Geneva [iphone]

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—— Run into issues on Geneva? Get help pending when official support gets back to you!

Geneva
Info:
company: Geneva Technologies, Inc.
: https://geneva.com/
: geneva.com
Chat with our AI-based Geneva Support
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Messages issue

Blocking feature does not fully block messages

Fix: 1. Check the blocking settings within the Geneva app. Go to Settings > Privacy > Blocked Users and ensure the user is listed there. 2. If th... ⇲

Threaded replies are poorly implemented

Fix: 1. Try using the reply feature directly under the message you want to respond to. This may help keep conversations organized. 2. If the thre... ⇲

No reactions tab for messages

Fix: 1. Check if there is an option to react to messages by long-pressing on the message itself. 2. If reactions are not available, consider usin... ⇲
 
UI issue

New design is cumbersome and less intuitive

Fix: 1. Familiarize yourself with the new layout by exploring the app's features. Take time to navigate through different sections to understand... ⇲

Calendar view is limited

Fix: 1. Check if there are any settings within the app to expand the calendar view or change the display settings. 2. Use external calendar apps... ⇲

Visual overstimulation in side panel

Fix: 1. Adjust the app's settings to minimize visual clutter. Look for options to hide or collapse sections of the side panel. 2. Consider using... ⇲
 
Permissions issue

Location and contacts access required for login

Fix: 1. If you are uncomfortable with location and contacts access, consider creating a new account using an email address instead of your phone... ⇲
 
Bugs issue

Inability to RSVP to events

Fix: 1. Check if there is an option to RSVP within the event details. Sometimes it may be a button or link that is not immediately visible. 2. If... ⇲

No option to accept group invites

Fix: 1. Check your notifications for any group invite alerts. Sometimes invites may not be obvious. 2. If you received an invite link, try clicki... ⇲
 
Search issue

Groups are not easily discoverable

Fix: 1. Use the search function within the app to look for specific groups by name or topic. 2. Check if there are any recommended groups or cate... ⇲
 
Account issue

Account verification is insufficient

Fix: 1. Ensure you have completed all required fields during the account setup process. Double-check your email for any verification links that m... ⇲

Age restrictions are not clearly communicated

Fix: 1. Review the app's terms of service and privacy policy to understand the age requirements. 2. If you are unsure about your eligibility, con... ⇲
 
Settings issue

Geneva shows groups based on location only

Fix: 1. Explore the app's settings to see if there is an option to filter or search for groups by interests or topics rather than just location.... ⇲
 
Glitches issue

Loading chats can be glitchy

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Clear the app's cache... ⇲
 
Customization issue

No manual group sorting

Fix: 1. Organize your groups by pinning the most important ones to the top if the app allows it. 2. Use the search function to quickly find speci... ⇲

Lack of customization for color schemes

Fix: 1. Check the app's settings for any available themes or color options. 2. If customization is limited, consider using accessibility settings... ⇲
 
Crashes issue

Geneva crashes or shows blank screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the Geneva app off the screen. Then reopen it. 2. Restart you... ⇲
 
Notifications issue

Inconsistent notifications for comments

Fix: 1. Go to Settings > Notifications > Geneva and ensure that all notification types are enabled. 2. Within the app, check the notification set... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
5.0%

Neutral
1.6%

~ from our NLP analysis of 2,192 combined software ratings.

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 Private Data Geneva collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics