fix problems on Testo Smart [iphone]

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—— Run into issues on Testo Smart? Get help pending when official support gets back to you!

testo Smart
Info:
company: Testo SE & Co. KGaA
: https://www.testo.com/en/contact/appsupport
: www.testo.com
Chat with our AI-based testo Smart Support
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Updates issue

testo Smart requires constant updates to function

Fix: Set your iPhone to automatically update apps. Go to Settings > App Store and enable 'App Updates' under Automatic Downloads. This will ensur... ⇲

Update removed useful features

Fix: Check the app's update notes in the App Store to see if the features were moved or renamed. Sometimes features are relocated rather than rem... ⇲
 
Compatibility issue

Bluetooth range is limited

Fix: To maximize Bluetooth range, ensure that there are no physical barriers between your iPhone and the probes. Try to stay within a clear line... ⇲
 
UI issue

testo Smart interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Take notes on where specific functions are located to improve... ⇲

Measurement data does not display correctly

Fix: Check the calibration settings of your probes to ensure they are set correctly. Incorrect calibration can lead to inaccurate data display.... ⇲

Inability to view measurement table as before

Fix: Check if there is a new layout or view option in the app settings that allows you to switch back to the previous measurement table format.... ⇲
 
Features issue

Inability to record multiple measurements simultaneously

Fix: If the app does not support simultaneous measurements, consider recording measurements one at a time and noting them down manually for later... ⇲
 
Syncing issue

Favorites list for refrigerants does not save

Fix: After adding refrigerants to your favorites, ensure you are saving the changes before exiting the app. Look for a 'Save' button or similar o... ⇲
 
Bugs issue

testo Smart does not recognize tools consistently

Fix: Ensure that your tools are fully charged and functioning properly. Sometimes low battery can affect connectivity and recognition. OR Try... ⇲
 
Freezing issue

testo Smart freezes or becomes unresponsive

Fix: Force close the app by swiping it away in the app switcher, then reopen it. If the problem persists, restart your iPhone to clear any tempor... ⇲
 
Customization issue

No option for refrigerant selection

Fix: Look for a settings or preferences menu within the app where refrigerant options might be hidden. Sometimes these settings are not immediate... ⇲
 
Downloads issue

testo Smart prompts for download even when already installed

Fix: Try clearing the app cache if the option is available in the app settings. This can sometimes resolve issues with the app recognizing its ow... ⇲
 
Network issue

Connection issues after app updates

Fix: After an update, restart your iPhone to refresh the system and clear any temporary issues that may have arisen from the update. OR If con... ⇲
 
Slow issue

Laggy performance on older devices

Fix: Close any unnecessary background apps to free up system resources. Double-tap the home button and swipe away apps that you are not using.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
45.5%

Good experience
40.2%

Neutral
14.3%

~ from our NLP analysis of 112 combined software ratings.

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 Private Data testo Smart collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Air balancing: $9.99 Commission. & maintenance ventilation systems
  2. Multi-site measurement: $6.99 Merging of measurement results & locations
  3. Air balancing: $99.90 Commission. & maintenance ventilation systems
  4. Multi-site measurement: $69.90 Merging of measurement results & locations