fix problems on Motive Driver [iphone]

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—— Run into issues on Motive Driver? Get help pending when official support gets back to you!

Motive Driver
Info:
company: Keep Truckin Inc
: https://helpcenter.gomotive.com/
: gomotive.com
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Network issue

Requires internet to switch drivers

Fix: 1. Use offline mode: If possible, switch drivers when you have a stable internet connection. Alternatively, check if the app has an offline... ⇲
 
UI issue

Difficult for novice users

Fix: 1. Utilize tutorials: Check if the app has a tutorial or help section. Familiarize yourself with the app's features through these resources.... ⇲

Poor interface for team drivers

Fix: 1. Provide feedback: While not contacting developers, discuss with your team what specific interface issues are problematic and brainstorm p... ⇲

Confusing user experience for new users

Fix: 1. Create a user manual: Develop a simple user manual or guide that outlines the basic functions and navigation of the app for new users. 2... ⇲
 
Security issue

Frequent log signing prompts

Fix: 1. Adjust settings: Go to the app settings and look for options related to log signing. If there is a setting to reduce the frequency of pro... ⇲
 
Settings issue

Limited future report input

Fix: 1. Use existing templates: Check if the app allows you to create or modify report templates to include the necessary future report inputs.... ⇲

High sensitivity affecting logs

Fix: 1. Adjust sensitivity settings: Check the app settings for any options related to log sensitivity. Lowering the sensitivity may help reduce... ⇲

Missing IFTA tracking

Fix: 1. Check settings: Go to the app settings and ensure that IFTA tracking is enabled. If there are options to customize tracking, adjust them... ⇲

Complicated edits and approvals

Fix: 1. Familiarize with the editing process: Review the app's help section or tutorials to understand the editing and approval process better.... ⇲
 
Camera issue

Dashcam access issues

Fix: 1. Check permissions: Go to Settings > Privacy & Security > Camera and ensure that Motive Driver has permission to access the camera. 2. Re... ⇲
 
Support issue

Contract issues with customer service

Fix: 1. Review contract details: Go through your contract to understand the terms and conditions. Make notes of any specific issues you have. 2.... ⇲

Inconsistent customer support

Fix: 1. Use multiple contact methods: If you experience inconsistent support, try reaching out through different channels (email, chat, phone) to... ⇲

Technical support challenges

Fix: 1. Use self-help resources: Explore the app's FAQ or help section for common technical issues and solutions. 2. Document issues: Keep a det... ⇲
 
Bugs issue

Motive Driver does not log driving status

Fix: 1. Check permissions: Ensure that the app has the necessary permissions to access location and motion data. Go to Settings > Privacy & Secur... ⇲

Issues with automatic duty status changes

Fix: 1. Check settings: Go to the app settings and ensure that automatic duty status changes are enabled. Adjust any related settings as necessar... ⇲
 
Updates issue

Unresponsive app after updates

Fix: 1. Restart your device: Sometimes, a simple restart can resolve issues with unresponsive apps after updates. 2. Clear app cache: Go to Sett... ⇲
 
Uploads issue

Inability to import receipts

Fix: 1. Check file formats: Ensure that the receipts you are trying to import are in a supported format (e.g., PDF, JPEG). 2. Use alternative me... ⇲
 
Notifications issue

Excessive notifications for log signing

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Motive Driver and customize the notification settings to reduce the freque... ⇲
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 what users are saying
Good experience
85.7%

Bad experience
10.6%

Neutral
3.6%

~ from our NLP analysis of 10,036 combined software ratings.

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 Private Data Motive Driver collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics