fix problems on Moj [iphone]

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—— Run into issues on Moj? Get help pending when official support gets back to you!

Moj: Video Live & Short Videos
Info:
company: MOHALLA TECH PRIVATE LIMITED
: https://help.mojapp.in/contact
: mojapp.in
Chat with our AI-based Moj Support
   Hello! How can I assist you?  

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Support issue

Poor customer support

Fix: 1. Look for FAQs or help sections within the app that may address your issue. 2. Use any available in-app support features, such as chat or... ⇲
 
UI issue

Cluttered interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function to quickly find specific content instead o... ⇲

No total like count on profile

Fix: 1. Check if this feature is available in the app settings or profile settings. 2. If not, keep an eye on future updates, as this feature may... ⇲

Cannot see who liked posts

Fix: 1. Explore the app settings to see if there is an option to enable visibility of likes. 2. If this feature is not available, consider provid... ⇲
 
Video issue

Limited video length

Fix: 1. Edit your videos to fit within the allowed length using video editing apps before uploading them to Moj. 2. Consider creating multiple sh... ⇲

Inability to go live

Fix: 1. Check if your account meets the requirements for going live, such as follower count or account age. 2. Ensure you have a stable internet... ⇲

Videos not playing

Fix: 1. Restart the app and try playing the video again. 2. Check your internet connection to ensure it is stable and fast enough for video playb... ⇲

Inconsistent video playback

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can cause playback issues. 2. Restart the app to refresh the video pla... ⇲
 
Updates issue

Moj is broken after update

Fix: 1. Restart your iPhone to see if that resolves any temporary issues caused by the update. 2. Check for any additional updates in the App Sto... ⇲
 
Uploads issue

Videos fail to upload

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Check the video format and size to ensure... ⇲

Slow video upload times

Fix: 1. Ensure you are connected to a strong Wi-Fi network for faster uploads. 2. Try uploading videos during off-peak hours when internet traffi... ⇲

No draft saving for uploads

Fix: 1. Prepare your videos in advance using a separate video editing app and save them to your device for easy access when ready to upload. 2. K... ⇲
 
Notifications issue

Notifications not showing

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > Moj and ensure notifications are enabled. 2. Restart the... ⇲
 
Settings issue

Language settings not working

Fix: 1. Go to the app settings and check if there is an option to change the language. 2. Restart the app after changing the language settings to... ⇲
 
Audio issue

Limited song library

Fix: 1. Explore other music apps that can be integrated with Moj for a wider selection of songs. 2. Keep an eye on updates from Moj, as they may... ⇲
 
Slow issue

Moj is laggy

Fix: 1. Close any background apps to free up system resources. 2. Restart your iPhone to clear temporary files and improve performance. OR 1.... ⇲
 
Customization issue

Unwanted language content

Fix: 1. Use the app's filtering options, if available, to limit content to your preferred language. 2. Report any inappropriate content to help i... ⇲
 
Compatibility issue

Region restrictions on songs

Fix: 1. Use a VPN to access a different region's content, but be aware of the app's terms of service regarding VPN use. 2. Look for alternative m... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
6.6%

Neutral
4.2%

~ from our NLP analysis of 4,301 combined software ratings.

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 Private Data Moj collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. cheers pack: $10.95 3500 cheers will be credited
  2. Gift Cheers package: $2.19 cheers will be credited
  3. Cheers value: $0.39 Cheers will be credited
  4. cheers pack: $12.00 cheers will be credited
  5. Bag of Cheers: $60.90 Cheers will be credited
  6. Pack of Cheers: $54.90 Cheers will be credited
  7. Cheers Package: $156.99 Cheers package will be credited
  8. Cheers value: $180.99 Cheers will be credited
  9. Flash Sale Cheers Pack: $6.99 Flash Sale Cheers Pack 749
  10. Pack of Cheers: $3.99 1440 cheers will be credited