fix problems on AdventHealth [iphone]

—— Run into issues on AdventHealth? Get help pending when official support gets back to you!

AdventHealth

Info:

company: Adventist Health System Sunbelt Healthcare Corp

: http://www.adventhealth.com

Chat with our AI-based AdventHealth Support

🛠️ Common AdventHealth Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AdventHealth crashes upon signing in

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2.... ⇲

AdventHealth fails to load messages

Fix: 1. Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Force close the app by swiping up... ⇲

Account issue

Navigation issues when switching accounts

Fix: 1. Ensure you are using the latest version of the app. Update it via the App Store if necessary. 2. Log out of all accounts by going to the... ⇲

AdventHealth does not link to all care team members

Fix: 1. Verify that all care team members are correctly added to your account. 2. Check for any updates to the app that may improve functionality... ⇲

Inability to refill medications without an appointment

Fix: 1. Check if your pharmacy allows refills through the app. If not, contact your pharmacy directly. 2. If you need a refill urgently, consider... ⇲

Notifications issue

Notifications do not specify recipient

Fix: 1. Check your notification settings in the app. Go to Settings within the app and ensure that notifications are enabled. 2. Go to your iPhon... ⇲

AdventHealth does not deep link to notifications

Fix: 1. Ensure that notifications are enabled in both the app and your iPhone settings. 2. Check for any app updates that may address this issue.... ⇲

UI issue

Inability to access lab results with timestamps

Fix: 1. Ensure you are logged into the correct account that has access to lab results. 2. Check if the lab results are available on the provider'... ⇲

AdventHealth fails to display summaries after visits

Fix: 1. Ensure you are logged into the correct account that has access to visit summaries. 2. Check if the summaries are available on the provide... ⇲

Bugs issue

Appointment scheduling fails intermittently

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try scheduling the appointment again. 3. If the issue persi... ⇲

Support issue

Technical support provides inadequate assistance

Fix: 1. Review the app's FAQ or help section for common issues and solutions. 2. Document the specific issue you are facing and any error message... ⇲

Messages issue

User cannot message all doctors

Fix: 1. Check if the doctors you are trying to message are part of your care team. Only those listed may be available for messaging. 2. Ensure yo... ⇲

Data issue

Historical medical records are incomplete

Fix: 1. Verify that you are logged into the correct account that has access to your complete medical history. 2. Check if the records are availab... ⇲

Authentication failures prevent account access

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Check your internet connect... ⇲

Performance issue

Inconsistent performance when accessing features

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close any background apps that may be using resources. 3. Restart your iPhone... ⇲