fix problems on Stradivarius [iphone]

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—— Run into issues on Stradivarius? Get help pending when official support gets back to you!

Stradivarius - Clothing Store
Info:
company: Industria de Diseno Textil, S.A.
: https://www.stradivarius.com/us/
: www.stradivarius.com
Chat with our AI-based Stradivarius Support
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Login issue

Difficulties logging in

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password?' link to reset it. 2. Che... ⇲
 
Account issue

Inability to access wishlist

Fix: 1. Ensure you are logged into your account. If you are not logged in, the wishlist may not be accessible. 2. Try refreshing the app or logg... ⇲

No access to order history

Fix: 1. Ensure you are logged into the correct account associated with your orders. If you have multiple accounts, try logging into each one to f... ⇲
 
Payments issue

Payment method input issues

Fix: 1. Ensure that your payment method is valid and has sufficient funds. Check with your bank or card provider if necessary. 2. Try removing t... ⇲

High shipping costs

Fix: 1. Check if the app offers any promotions or discounts for shipping. Sometimes, there are codes available that can reduce shipping costs. 2... ⇲
 
Bugs issue

Returns system not functioning

Fix: 1. Check the app for any updates that may fix the returns system. Go to the App Store and see if an update is available. 2. If the returns... ⇲

Incomplete orders received

Fix: 1. Check your order confirmation email to verify what items were supposed to be included in your order. 2. If items are missing, document t... ⇲

Delivery issues

Fix: 1. Track your order through the app or the shipping confirmation email to see the current status of your delivery. 2. If the delivery is de... ⇲

Inaccurate product availability

Fix: 1. Regularly refresh the app to ensure you are viewing the most current product availability. 2. If you notice discrepancies, document the... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Check the app for any alternative contact methods, such as live chat or FAQs, that may provide quicker assistance. 2. If you have not re... ⇲
 
Messages issue

Out of stock messages

Fix: 1. Regularly check the app for restocks, as popular items may come back in stock. 2. Consider signing up for notifications if the app offer... ⇲

Missing contact options

Fix: 1. Check the app's settings or help section for any contact options that may not be immediately visible. 2. If no contact options are avail... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Clear the app's... ⇲

Laggy performance

Fix: 1. Close any unnecessary apps running in the background to free up memory. 2. Restart your iPhone to refresh the system and improve perform... ⇲
 
UI issue

Address input limitations

Fix: 1. Ensure you are entering the address in the correct format. Check for any required fields that may not be filled out. 2. If the app has s... ⇲

Unclear app layout

Fix: 1. Familiarize yourself with the app by exploring all sections and features. Take note of where key functions are located. 2. Check if the... ⇲
 
Updates issue

Frequent update requirements

Fix: 1. Enable automatic updates for the app by going to Settings > App Store and turning on 'App Updates'. This will ensure you always have the... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.5%

Neutral
1.9%

~ from our NLP analysis of 6,877 combined software ratings.

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 Private Data Stradivarius collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data