fix problems on CATA On Demand [iphone]

—— Run into issues on CATA On Demand? Get help pending when official support gets back to you!

CATA On Demand

Info:

company: Via Transportation, Inc.

: https://www.canntran.com/CATAOnDemand.cfm

Chat with our AI-based CATA On Demand Support

🛠️ Common CATA On Demand Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Driver harassment

Fix: If you experience harassment from a driver, immediately document the incident. Take screenshots of any messages or notes about the interacti... ⇲

Inaccurate stop locations

Fix: Before confirming your pickup or drop-off location, double-check the map in the app. If the location appears incorrect, manually adjust the... ⇲

Support issue

Poor communication from drivers

Fix: If a driver is not communicating well, try using the in-app messaging feature to send a clear message about your needs or questions. This ca... ⇲

Navigation issue

Driver reliance on maps instead of passenger input

Fix: If you notice that your driver is not following your preferred route, politely inform them of your preferred directions. You can also use th... ⇲

Service issue

Inconsistent service

Fix: To improve your experience, try to book rides during peak hours when more drivers are available. This can help ensure that you receive a dri... ⇲

Safety issue

Panic-inducing experiences

Fix: If you feel uncomfortable during a ride, trust your instincts. You can ask the driver to stop in a safe, public area and exit the vehicle. A... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.7%

Bad experience

9.3%

Neutral

1.0%

~ from our NLP analysis of 97 combined software ratings.

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Private Data CATA On Demand collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics