fix problems on UPMC Central PA Portal [iphone]

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—— Run into issues on UPMC Central PA Portal? Get help pending when official support gets back to you!

UPMC Central PA Portal
Info:
company: UPMC Pinnacle
: https://www.upmc.com/campaigns/southcentral-pa/patient-portal/contact
: www.upmc.com
Chat with our AI-based UPMC Central PA Portal Support
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Account issue

Inability to schedule appointments for children

Fix: If the app does not allow you to schedule appointments for children, check if there is a specific section for pediatric appointments or a se... ⇲
 
UI issue

Cannot print or export doctor letters

Fix: To print or export doctor letters, first check if the app has a 'Documents' or 'Letters' section where these letters are stored. If you find... ⇲

Clunky user interface

Fix: To navigate a clunky user interface, familiarize yourself with the layout by spending some time exploring the app. Take note of where key fe... ⇲

Redundant questions from staff

Fix: To address redundant questions from staff, keep a record of the questions you are frequently asked. This can help you prepare your responses... ⇲

Inability to view X-rays and CT scans

Fix: To view X-rays and CT scans, check if there is a specific section in the app dedicated to imaging results. Sometimes, these images are store... ⇲

Difficulty navigating menu options

Fix: To improve navigation through menu options, take a moment to familiarize yourself with the layout of the app. Look for a 'Help' or 'Guide' s... ⇲
 
Bugs issue

Past due items still appear as due

Fix: If past due items are still showing as due, try refreshing the app or logging out and back in to see if this resolves the issue. Sometimes,... ⇲
 
Freezing issue

UPMC Central PA Portal locks up or freezes

Fix: If the app locks up or freezes, first try closing the app completely and reopening it. On an iPhone, you can do this by double-clicking the... ⇲
 
Messages issue

No option to leave messages for doctors

Fix: If the app does not allow you to leave messages for doctors, check if there is a 'Contact' or 'Support' section that may provide alternative... ⇲
 
Compatibility issue

Different apps for different providers

Fix: To manage multiple apps for different providers, create a folder on your iPhone to group all related health apps together. This can help you... ⇲
 
Payments issue

High-speed billing issues

Fix: If you are experiencing high-speed billing issues, first check your billing history in the app to ensure all charges are accurate. If you no... ⇲
 
Permissions issue

Limited access to certain health records

Fix: If you have limited access to certain health records, check if there is a 'Request Access' feature in the app that allows you to request add... ⇲
 
Notifications issue

No notifications for billing issues

Fix: To stay informed about billing issues, regularly check the 'Billing' section of the app for any updates or alerts. Make it a habit to review... ⇲
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 what users are saying
Good experience
90.9%

Bad experience
6.1%

Neutral
3.0%

~ from our NLP analysis of 936 combined software ratings.

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 Private Data UPMC Central PA Portal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics