fix problems on Gen Con [iphone]

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—— Run into issues on Gen Con? Get help pending when official support gets back to you!

Gen Con
Info:
company: Gen Con, LLC.
: http://gencon.com/
: gencon.com
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Loading issue

Endless loading screen

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading issue persists. If using Wi-Fi, try resetting y... ⇲
 
UI issue

Does not fit iPad screen

Fix: Try using the app in compatibility mode. Go to the iPad settings, find the Gen Con app, and see if there are any display settings you can ad... ⇲

Map is barely usable

Fix: Zoom in and out on the map using pinch gestures to see if that improves visibility. Also, try rotating your device to landscape mode for a b... ⇲

User-unfriendly map function

Fix: Familiarize yourself with the map controls. Spend a few minutes exploring how to zoom, pan, and switch views to improve your navigation expe... ⇲
 
Search issue

Event search shows past events by default

Fix: Check the filter settings in the event search. Look for options to filter by date or type of event and adjust them to show upcoming events i... ⇲

Difficult to find events for specific days

Fix: Use the search function within the app and input specific dates or keywords related to the events you are looking for. OR Create a list o... ⇲
 
Glitches issue

Glitches when switching between events and map

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom) and swipe away apps... ⇲
 
Settings issue

Cannot add events without tickets

Fix: Check if there is an option to bookmark or save events for later. Some apps allow you to create a wishlist or favorites list without needing... ⇲
 
Slow issue

Slow loading and navigation

Fix: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free up s... ⇲
 
Network issue

Cell service issues during events

Fix: Download event schedules and maps for offline use before the event. Check if the app has an option to download content for offline access.... ⇲
 
Features issue

Key functions missing from app

Fix: Explore the app thoroughly to ensure you are not missing any hidden features. Check the settings and help sections for additional functional... ⇲
 
Login issue

Requires sign-in every time

Fix: Check if there is an option to stay signed in within the app settings. Look for a 'Remember Me' or 'Stay Signed In' checkbox when logging in... ⇲
 
Freezing issue

Hangs frequently

Fix: Regularly restart your device to clear memory and improve performance. This can help prevent the app from hanging. OR Limit the number of... ⇲
 
Customization issue

No North-up orientation for map

Fix: Check the map settings to see if there is an option to change the orientation. Some apps allow you to lock the map to North-up. OR If the... ⇲
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 what users are saying
Bad experience
40.7%

Good experience
40.7%

Neutral
18.5%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data Gen Con collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics