fix problems on Remote Control [iphone]

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—— Run into issues on Remote Control ? Get help pending when official support gets back to you!

Remote Control for Android TV
Info:
company: MOBILESOURCE CORPORATION
: https://mobilesolutionsapps.com/
: mobilesolutionsapps.com
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UI issue

Buttons do not work

Fix: Check if the app has been updated to the latest version. Go to the App Store, search for the app, and see if an update is available. If so,... ⇲

Power button does not work

Fix: Check if the app has permissions to control the TV. Go to your iPhone's settings, find the app, and ensure that all necessary permissions ar... ⇲

No cursor for mouse functionality

Fix: Check the app settings to see if there is an option to enable mouse functionality. If available, toggle it on and test again. OR If the a... ⇲

Remote becomes unresponsive

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it become... ⇲
 
Network issue

Connection issues with TV

Fix: Ensure that both your iPhone and the Android TV are connected to the same Wi-Fi network. Go to your iPhone's Wi-Fi settings and confirm the... ⇲

Remote Control fails to reconnect

Fix: Make sure that your TV is on and connected to the same Wi-Fi network as your iPhone. If the app fails to reconnect, try restarting the app a... ⇲

Inconsistent pairing with TV

Fix: Try forgetting the TV from your iPhone's Bluetooth settings and then re-pairing it. Go to Settings > Bluetooth, find your TV, tap the 'i' ic... ⇲

Requires multiple attempts to connect

Fix: Ensure that both devices are on the same Wi-Fi network and that the TV is powered on before attempting to connect. This can help streamline... ⇲
 
Loading issue

Long loading times

Fix: Clear the app's cache if the option is available in the app settings. This can help improve loading times by removing unnecessary data. OR... ⇲
 
Ads issue

Ads persist in premium version

Fix: Check if you are logged into the premium account correctly. Sometimes, logging out and back in can refresh your account status and remove ad... ⇲

Frequent pop-up ads

Fix: Look for an option in the app settings to limit or disable pop-up ads, if available. This can help reduce interruptions. OR If the ads ar... ⇲

Lag when skipping ads

Fix: Try closing other apps running in the background to free up resources on your iPhone, which may help reduce lag. OR If the lag persists,... ⇲
 
Compatibility issue

Limited functionality for certain TV settings

Fix: Check the app's documentation or help section to see if there are specific settings that can be adjusted to enhance functionality. OR Con... ⇲
 
Crashes issue

Remote Control freezes or crashes

Fix: Check for updates for the app in the App Store. If an update is available, install it as it may contain bug fixes that resolve freezing issu... ⇲
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 what users are saying
Good experience
80.7%

Bad experience
15.3%

Neutral
4.0%

~ from our NLP analysis of 1,645 combined software ratings.

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 Private Data Remote Control collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Remote: $4.99 Access to all premium features and no ads