fix problems on TNT [iphone]

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—— Run into issues on TNT? Get help pending when official support gets back to you!

TNT - Tracking
Info:
company: TNT Express Nederland BV
: https://www.tnt.com/express/en_us/site/home/help-center.html
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Updates issue

Updates are completely wrong

Fix: 1. Refresh the app by pulling down on the tracking page to see if new updates load. 2. Clear the app cache as mentioned earlier to ensure yo... ⇲

Outdated and inaccurate information

Fix: 1. Clear the app cache and reinstall the app to ensure you are accessing the latest information. 2. Regularly check the TNT website for upda... ⇲
 
Bugs issue

Inaccurate delivery status

Fix: 1. Verify the delivery status on the TNT website to see if it matches the app. If discrepancies exist, the website may have more accurate in... ⇲

Contradictory information between app and customer service

Fix: 1. Document the information provided by both the app and customer service for reference. This can help you identify specific discrepancies.... ⇲

Inability to track expensive packages accurately

Fix: 1. Ensure you are entering the correct tracking number for your expensive package. Double-check for any errors. 2. Use the TNT website for t... ⇲

Quote generation function does not work

Fix: 1. Ensure you are entering all required information correctly for the quote generation. Double-check for any missing fields. 2. Restart the... ⇲

Packages arrive damaged

Fix: 1. Document the damage with photos and notes upon receipt of the package. This will be useful for any claims or reports. 2. Report the damag... ⇲

TNT drops digits from tracking numbers

Fix: 1. Double-check the tracking number for accuracy before entering it into the app. Ensure that you are not missing any digits. 2. Try enterin... ⇲
 
Features issue

Lack of specific location tracking

Fix: 1. Check if the app has a feature for detailed tracking or location services enabled. Go to Settings > Privacy > Location Services and ensur... ⇲

Limited details on package status

Fix: 1. Use the TNT website for more detailed tracking information, as it may provide additional insights not available in the app. 2. Check for... ⇲
 
Notifications issue

Delayed notifications

Fix: 1. Check your notification settings for the app. Go to Settings > Notifications > TNT - Tracking and ensure that notifications are enabled.... ⇲
 
Support issue

Poor customer service

Fix: 1. Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you track patte... ⇲

Delivery crew does not communicate

Fix: 1. If possible, try to contact the delivery crew directly through the contact information provided by TNT. 2. Document any instances of poor... ⇲
 
Registration issue

No account sign-up option

Fix: 1. Use the app without an account for tracking purposes. You can still enter tracking numbers without needing to sign up. 2. Check the app s... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.4%

Neutral
3.3%

~ from our NLP analysis of 2,959 combined software ratings.

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 Private Data TNT collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics