fix problems on AXIS Camera Station Pro & 5 [iphone]

—— Run into issues on AXIS Camera Station Pro & 5? Get help pending when official support gets back to you!

AXIS Camera Station Pro & 5

Info:

company: AXIS Communications AB

: http://www.axis.com/se/sv/products/axis-camera-station/support-and-documentation

: www.axis.com

Chat with our AI-based AXIS Camera Station Pro & 5 Support

🛠️ Common AXIS Camera Station Pro & 5 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Playback controls are buggy

Fix: Try restarting the AXIS Camera Station Pro app. Close the app completely and then reopen it to see if the playback controls function correct... ⇲

Cannot slide timeline during playback

Fix: Ensure that you are using the latest version of the app. Go to the App Store, search for AXIS Camera Station Pro, and check if an update is... ⇲

Audio issue

No audio support on iOS app

Fix: Check the app settings to see if there is an option to enable audio playback. Sometimes, audio settings can be toggled off by default. If th... ⇲

Settings issue

Forgets preferred stream quality

Fix: After setting your preferred stream quality, ensure you save the settings before exiting the app. Look for a 'Save' or 'Apply' button in the... ⇲

Notifications issue

Doorbell notification only works with cloud connection

Fix: Check your network settings to ensure that your iPhone is connected to a stable Wi-Fi network. If you are using a local connection, ensure t... ⇲

Network issue

Slow to connect to camera

Fix: Ensure that your Wi-Fi signal is strong where the camera is located. If the signal is weak, consider moving the camera closer to the router... ⇲

Apps don’t connect to servers after update

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the connect... ⇲

Disconnect errors when checking cameras

Fix: Check your network connection and ensure that both your iPhone and the cameras are on the same network. If they are on different networks, t... ⇲

Loading issue

Takes 10-15 seconds to load cameras

Fix: Check for any firmware updates for your cameras. Outdated firmware can cause slow loading times. Access the camera settings through the app... ⇲

Bugs issue

Requires service restart for playback

Fix: Try to identify if there are specific conditions that lead to the need for a restart. If you can replicate the issue, document it and try to... ⇲

Motion history skips days of data

Fix: Check the storage settings for your cameras. Ensure that there is enough storage available for motion history. If storage is full, the syste... ⇲

Updates issue

Playback functionality fails after update

Fix: Reinstall the app after an update. Sometimes, updates can cause issues that a fresh installation can resolve. Uninstall the app, then downlo... ⇲

Updates purge systems and passwords

Fix: Before updating, make a note of all your system settings and passwords. This way, you can easily restore them after an update if they are lo... ⇲

Cameras never load after update

Fix: Try resetting the camera to factory settings. This can often resolve issues caused by updates. Refer to the camera's manual for instructions... ⇲

Saved cameras are deleted after update

Fix: Before updating, take a screenshot or write down the list of saved cameras. This way, you can easily re-add them if they are lost after the... ⇲

Camera issue

Fisheye camera zoom functionality broken

Fix: Check if there are any specific settings for the fisheye camera in the app. Sometimes, zoom functionality can be disabled in the settings. L... ⇲

Cannot control PTZ function

Fix: Ensure that the PTZ (Pan-Tilt-Zoom) function is enabled in the camera settings. Sometimes, this feature can be turned off by default after a... ⇲

UI issue

Playback speed controls not available

Fix: Check the app settings to see if there is an option to enable playback speed controls. If not, consider using a different device that may su... ⇲

Uploads issue