fix problems on DCI [iphone]

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DCI Mobile EVV
Info:
company: Direct Care Innovations LLC
: https://directcareinnovations.zendesk.com
: www.dcisoftware.com
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Loading issue

Long loading times

Fix: Clear the app's cache by going to your device settings, selecting the app, and choosing 'Clear Cache'. This can help improve loading times.... ⇲

DCI fails to load after update

Fix: Restart your device to clear any temporary glitches that may be preventing the app from loading properly after an update. OR Check for an... ⇲
 
Bugs issue

Incorrect work times

Fix: Double-check the time entries you have made to ensure they are correct. If you find discrepancies, manually adjust them if the app allows.... ⇲

Unvalidated punches

Fix: Review your punch entries for any errors or missing information that may need to be corrected before validation. OR If the app allows, su... ⇲

Requires device cache reset

Fix: To reset your device cache, go to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will clear the cache wit... ⇲

Denial of information entry on Fridays

Fix: If the app restricts entries on Fridays, plan to enter your information earlier in the week to avoid this issue. OR Contact your supervis... ⇲

Difficult to correct punches

Fix: Look for an edit or correction feature within the app that allows you to modify your punch entries. If not available, keep a manual record o... ⇲

Cannot edit punch times

Fix: Check if there is an option to request a punch time correction through the app or your supervisor. OR Keep a manual record of the correct... ⇲

Username not retained

Fix: Ensure that your device settings allow the app to save data, including usernames. OR Consider using a password manager to store your user... ⇲

Error message for non-existent system

Fix: Ensure that you are using the correct version of the app and that your device meets the system requirements. OR Restart your device to cl... ⇲
 
Support issue

Disrespectful customer support

Fix: Document your interactions with customer support, noting dates and times, to keep a record of your experiences. OR Seek help from communi... ⇲

Lack of response from support

Fix: Follow up on your support requests by sending a polite reminder email or message to the support team. OR Seek assistance from user forums... ⇲

Inconsistent support from Acumen

Fix: Document your support interactions and escalate issues if necessary by following up with a higher level of support. OR Engage with user c... ⇲

Poor business support

Fix: Document your experiences and share them with your team to collectively address the support issues with management. OR Seek alternative r... ⇲
 
Permissions issue

DCI usage blocked message

Fix: Check if your account is still active and in good standing. Sometimes, accounts can be temporarily blocked due to inactivity or policy viola... ⇲

Location tracking permissions required

Fix: Go to your device settings, select Privacy, then Location Services, and ensure that the app has permission to access your location. OR If... ⇲
 
Video issue

Training videos do not match platform

Fix: Look for updated training materials on the app's official website or user community that may reflect the latest version of the app. OR Re... ⇲

Webinars inaccessible while logged in

Fix: Log out of the app and try accessing the webinars through a web browser instead. OR Check if there are any specific requirements or setti... ⇲
 
Login issue

Login issues after update

Fix: Ensure that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Remember me feature does not work

Fix: Check your device settings to ensure that cookies and data are enabled for the app, as this can affect the 'Remember Me' feature. OR Manu... ⇲

No saved password option

Fix: Use a password manager app to securely store and autofill your passwords for easier access. OR Manually enter your password each time if... ⇲

DCI frequently unavailable

Fix: Check for any scheduled maintenance notifications from the app to understand downtime periods. OR Try accessing the app at different time... ⇲
 
Settings issue

No way to add missed hours

Fix: Keep a manual record of missed hours and submit them to your supervisor or manager for manual entry if the app does not allow it. OR Chec... ⇲
 
Slow issue

Slow login process

Fix: Ensure that your internet connection is stable and strong. A weak connection can slow down the login process. OR Try using a different de... ⇲
 
UI issue

Photo verification process is cumbersome

Fix: Practice taking photos in good lighting and with a steady hand to improve the quality of your submissions. OR If the app allows, try usin... ⇲

Too complicated for users

Fix: Take time to explore the app's features and familiarize yourself with its layout to improve your comfort level. OR Seek out user guides o... ⇲

Poor user experience

Fix: Provide feedback through the app's feedback feature to highlight specific areas for improvement. OR Consider using alternative apps that... ⇲
 
Customization issue

Cannot edit notes after entry

Fix: Check if there is an option to edit notes in the app settings or during the review process of your entries. OR Keep a separate document f... ⇲

Too many steps to log out

Fix: Familiarize yourself with the logout process and consider creating a checklist to streamline your actions. OR If possible, suggest to you... ⇲

No notes section during shifts

Fix: Keep a separate notepad or digital note-taking app handy to jot down notes during your shifts. OR Check if there is a feature in the app... ⇲
 
Security issue

Frequent lockouts due to verification failure

Fix: Double-check that you are entering the correct verification information and consider resetting your password if necessary. OR If you are... ⇲
 
Updates issue

Outdated app notification without update option

Fix: Check the App Store for any available updates and install them to ensure you are using the latest version. OR If no updates are available... ⇲
 
Network issue

Inaccurate GPS tracking

Fix: Ensure that location services are enabled for the app and that you are in an area with good GPS signal. OR Manually enter your location i... ⇲
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 what users are saying
Bad experience
72.3%

Good experience
20.7%

Neutral
6.9%

~ from our NLP analysis of 347 combined software ratings.

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 Private Data DCI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers