fix problems on Luna [iphone]

—— Run into issues on Luna? Get help pending when official support gets back to you!

Luna - Parental Online Tracker

Info:

company: Activity Monitor LTD

: https://lunafamily.us

: lunafamily.us

Chat with our AI-based Luna Support

🛠️ Common Luna Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Luna not working

Fix: 1. Restart the App: Close the Luna app completely by swiping it away from the app switcher. Then, reopen the app to see if it functions prop... ⇲

notification issues

Fix: 1. Check Notification Settings: Go to Settings on your iPhone, scroll down to find Luna, and tap on it. Ensure that 'Allow Notifications' is... ⇲

Network issue

tracking offline status

Fix: 1. Ensure Location Services are Enabled: Go to Settings > Privacy & Security > Location Services and make sure it is turned on. Then, scroll... ⇲

Payments issue

refund requests

Fix: 1. Check App Store Purchase History: Go to Settings > [your name] > Subscriptions to see if you can manage your subscription and request a r... ⇲

Crashes issue

Luna does not open

Fix: 1. Force Close the App: Swipe up from the bottom of the screen (or double-click the Home button) to view all open apps. Swipe up on the Luna... ⇲

Slow issue

performance issues

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom) to see all open apps. Swipe up on apps you are not usin... ⇲

Support issue

lack of response from support

Fix: 1. Check Support Channels: Ensure you are using the correct support channels, such as the official website or in-app support options. Look f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.9%

Bad experience

15.2%

Neutral

4.0%

~ from our NLP analysis of 277 combined software ratings.

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Private Data Luna collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

Bronze Premium: $5.99 Luna bronze pro package
Bronze PRO: $14.99 Luna bronze pro package
Silver Premium: $9.99 Luna silver pro package
Silver Premium: $29.99 Luna silver pro package
Gold Premium: $14.99 Luna gold pro package
Gold Premium: $39.99 Luna gold pro packages
Advanced Weekly: $16.99 Luna Advanced Weekly Packages
Advanced Monthly: $44.99 Luna Advanced Monthly Packages