fix problems on Pro Camera [iphone]

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—— Run into issues on Pro Camera ? Get help pending when official support gets back to you!

Pro Camera by Moment
Info:
company: Moment Inc.
: https://www.shopmoment.com/contact?utm_source=moment_ios&utm_medium=app&utm_campaign=app%20store%20page&utm_content=support%20url
: www.shopmoment.com
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UI issue

Zoom numbers do not change while zooming

Fix: 1. Ensure you are using the zoom feature correctly. Check if you are using a compatible lens that supports zooming. 2. Restart the app to se... ⇲

Tiny clickable areas for adjustments

Fix: 1. Adjust your screen zoom settings on your iPhone. Go to Settings > Display & Brightness > View (Display Zoom) and select a larger text siz... ⇲

Text on buttons is hard to read

Fix: 1. Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and increase the text size or enable bold text. 2. Chec... ⇲
 
Video issue

Export issues with time-lapse

Fix: 1. Ensure you have enough storage space on your device to export the time-lapse video. 2. Try exporting the time-lapse in a different resolu... ⇲

Timelapse feature does not save to photos album

Fix: 1. Check the app settings to ensure that the timelapse feature is set to save to the photos album. 2. Restart the app and try creating a new... ⇲
 
Camera issue

Timer takes multiple shots instead of one

Fix: 1. Check the timer settings in the app. Ensure that it is set to take only one shot after the countdown. 2. Restart the app to see if it res... ⇲

Blurred black lines appear with certain lenses

Fix: 1. Ensure that the lens is clean and free from smudges or dirt. 2. Check if the lens is properly attached to the phone. 3. Test the lens wit... ⇲

Inconsistent image quality compared to native app

Fix: 1. Experiment with different settings in the app, such as exposure, ISO, and white balance, to see if you can achieve better results. 2. Use... ⇲
 
Audio issue

External mic records in mono instead of stereo

Fix: 1. Check the app settings to ensure that the audio input is set to stereo. 2. Test the external mic with another app to confirm it is functi... ⇲
 
Battery issue

Pro Camera causes phone to overheat

Fix: 1. Close other apps running in the background to reduce the load on your device. 2. Avoid using the app in direct sunlight or hot environmen... ⇲

Battery case turns on/off inconsistently

Fix: 1. Check the battery case for any physical damage or debris that may be affecting the connection. 2. Ensure that the battery case is fully c... ⇲
 
Settings issue

Settings reset when switching focal lengths

Fix: 1. Check if there is an option in the app settings to save your preferences or settings. 2. Restart the app to see if it retains settings af... ⇲
 
Permissions issue

Frequent prompts to select photos on app launch

Fix: 1. Check the app settings to see if there is an option to disable photo selection prompts on startup. 2. Restart the app to see if it resolv... ⇲
 
Slow issue

Slow response time for some features

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues that may be causing... ⇲
 
Compatibility issue

Limited lens switching options for iPhone 15 Pro Max

Fix: 1. Check for any app updates that may add support for more lenses. 2. Review the app's documentation or website for compatibility informatio... ⇲

Requires app to use Moment lenses

Fix: 1. Familiarize yourself with the app's features and settings to maximize the use of Moment lenses. 2. If you have other lenses, consider usi... ⇲
 
Customization issue

Difficult to adjust multiple settings quickly

Fix: 1. Familiarize yourself with the app's layout and shortcuts to make adjustments more efficiently. 2. Use presets if available to quickly swi... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
7.6%

Neutral
3.5%

~ from our NLP analysis of 8,785 combined software ratings.

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 Private Data Pro Camera collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Pro Bundle - Limited Discount: $3.99 Offer for limited discount on Pro Bundle
  2. Pro Bundle: $4.99 Unlock both Slow Shutter and Time-lapse
  3. Slow Shutter: $3.99 Capture beautiful long exposure style shots
  4. Time-lapse: $3.99 Capture stunning time-lapse videos
  5. Unlock Slow Shutter - Limited: $2.99 Limited time discount on Slow Shutter mode
  6. Unlock Time-lapse - Limited: $2.99 Limited discount for Time-lapse Mode