fix problems on Tulsa 311 [iphone]

—— Run into issues on Tulsa 311? Get help pending when official support gets back to you!

Tulsa 311

Info:

company: City of Tulsa

: https://www.cityoftulsa.org/connect/contact-the-city

Chat with our AI-based Tulsa 311 Support

🛠️ Common Tulsa 311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Account deletion issues

Fix: To delete your account, first, open the Tulsa 311 app and navigate to the settings menu. Look for an option labeled 'Account' or 'Profile.'... ⇲

Profile address format issues

Fix: To resolve address format issues, ensure that you are entering the address in the correct format. Check if the app requires a specific forma... ⇲

UI issue

City and zip on the wrong line

Fix: If the city and zip code are appearing on the wrong line, try manually entering the information again. Go to the address input section and e... ⇲

State field is blank

Fix: To fix the blank state field, try tapping on the state field and selecting the state from the dropdown menu. If the state is not populating,... ⇲

Keyboard does not pop up for input

Fix: If the keyboard is not appearing, try tapping on the input field again. If it still does not show up, restart the app to refresh its functio... ⇲

Account issue

Contact phone not saved

Fix: To ensure your contact phone number is saved, go to your profile settings and re-enter your phone number. After entering, make sure to save... ⇲

Location issue

Location services malfunction

Fix: To troubleshoot location services, first, ensure that location services are enabled for the Tulsa 311 app. Go to your iPhone settings, tap o... ⇲

Multiple report submission requires repeated logins

Fix: To avoid repeated logins, ensure that you are selecting the 'Remember Me' option when logging in. This should keep you logged in for future... ⇲

Search issue

Inability to search by business name

Fix: If you cannot search by business name, try using different keywords or variations of the business name. Sometimes, the search function may n... ⇲

Glitches issue

Map scrolling is glitchy

Fix: To fix map scrolling issues, try closing other apps running in the background to free up memory. You can do this by double-tapping the home... ⇲

Updates issue

Email updates lack report details

Fix: If email updates are missing report details, check your email settings within the app. Go to settings and ensure that all notification optio... ⇲

Support issue

Difficulties reaching customer service

Fix: If you are having trouble reaching customer service, check the app for a 'Help' or 'Support' section that may provide FAQs or troubleshootin... ⇲

Compatibility issue

Website and app functionality issues

Fix: To address functionality issues, ensure that both the app and your device's operating system are updated to the latest versions. Go to the A... ⇲

Payments issue

Payment options are not accessible

Fix: If payment options are not showing, check if you have a stable internet connection. A weak connection can prevent payment options from loadi... ⇲

Settings issue

Location setting is non-functional

Fix: To troubleshoot non-functional location settings, go to your iPhone settings, tap on 'Privacy,' then 'Location Services,' and ensure that th... ⇲

Security issue

Tulsa 311 security concerns

Fix: To enhance app security, ensure that you are using a strong password for your account. Change your password regularly and avoid using easily... ⇲