fix problems on MoonX [iphone]

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—— Run into issues on MoonX ? Get help pending when official support gets back to you!

MoonX — Moon Phase Calendar
Info:
company: Vibes LLC
: https://moonx.app/
: moonx.app
Chat with our AI-based MoonX Support
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Payments issue

Subscription restoration issues

Fix: 1. Check your Apple ID: Ensure you are logged into the correct Apple ID that you used to purchase the subscription. Go to Settings > [your n... ⇲
 
UI issue

Typos and spelling errors

Fix: 1. Report the issue: While you cannot contact developers, you can take a screenshot of the typo and note the context. This can help you reme... ⇲
 
Notifications issue

Notification issues

Fix: 1. Check notification settings: Go to Settings > Notifications > MoonX and ensure that notifications are enabled. Adjust the settings to all... ⇲
 
Account issue

Limited family sharing functionality

Fix: 1. Check family sharing settings: Go to Settings > [your name] > Family Sharing and ensure that you have set up family sharing correctly. 2... ⇲
 
Content issue

Repetitive content

Fix: 1. Explore different features: Check if the app has different sections or features that you may not have explored yet. Sometimes, content ca... ⇲

Fasting suggestions may trigger users with EDs

Fix: 1. Disable notifications: If the fasting suggestions are triggering, go to the app settings and disable any notifications related to fasting... ⇲
 
Customization issue

Lack of personalization

Fix: 1. Customize settings: Check the app settings for any personalization options, such as themes, notifications, or content preferences. Adjust... ⇲
 
AI issue

AI illustrations may feel inauthentic

Fix: 1. Use alternative resources: If the AI illustrations do not resonate with you, consider using other apps or websites that provide more auth... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.2%

Bad experience
2.6%

Neutral
2.2%

~ from our NLP analysis of 17,252 combined software ratings.

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 Private Data MoonX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Month Subscription: $5.99 1 month subscription
  2. Annual Moon Calendar: $23.99 Lunar and Astrology Guide
  3. MoonX Pro: $49.99 MoonX Pro, one time payment
  4. Annual Family Subscription: $29.99 1 year subscription
  5. Month Subscription: $4.99 1 month subscription
  6. Monthly Family Subscription: $7.99 1 month subscription
  7. 10 Moon Coins: $0.99 10 Moon Coins, one time payment
  8. 70 Moon Coins: $4.99 70 Moon Coins, one time payment
  9. Moon Calendar Annual: $23.99 Lunar and Astrology guide
  10. 1 Year Gift Pass Card: $24.99 1 Year Gift Pass, one time payment