fix problems on Tomoloo [iphone]

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—— Run into issues on Tomoloo? Get help pending when official support gets back to you!

Tomoloo
Info:
company: 探梦者
: http://www.tomoloo.com
: www.tomoloo.com
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Settings issue

Cannot adjust speed or drive modes

Fix: 1. Make sure your hoverboard is connected properly to the app. If the connection is unstable, it may not allow you to adjust settings. 2. Ch... ⇲

Inability to reset settings

Fix: 1. Look for a reset option within the app settings. If available, follow the prompts to reset. 2. If there is no option in the app, try rese... ⇲

Tomoloo does not allow for light control

Fix: 1. Ensure that the hoverboard is connected properly to the app, as light control features may only be available when connected. 2. Check for... ⇲

Tomoloo does not retain settings after power off

Fix: 1. Ensure that you are saving settings within the app before powering off the hoverboard. Look for a save or apply button. 2. Check if there... ⇲

Tomoloo lacks functionality for safety settings

Fix: 1. Check the app settings thoroughly to see if safety features are hidden in a submenu. 2. Look for any updates that may add safety features... ⇲

Tomoloo does not allow for dimming lights

Fix: 1. Ensure that the hoverboard is connected properly to the app, as dimming features may only be available when connected. 2. Check for any u... ⇲
 
Network issue

Bluetooth connection works for music but not app

Fix: 1. Disconnect the hoverboard from the music app and ensure it is only connected to the Tomoloo app. 2. Check the app permissions in your iPh... ⇲

Tomoloo does not provide feedback on connection status

Fix: 1. Check the app settings to see if there is an option to enable connection status notifications. 2. Restart the app and reconnect to the ho... ⇲
 
Compatibility issue

Tomoloo does not recognize hoverboard model

Fix: 1. Ensure that you are using the correct version of the app that is compatible with your hoverboard model. 2. Check for any updates to the a... ⇲

Tomoloo does not support multiple devices

Fix: 1. Check the app settings to see if there is an option to manage devices. If not, the app may only support one device at a time. 2. If you n... ⇲

Tomoloo is not compatible with certain iPhone models

Fix: 1. Check the app's compatibility requirements in the App Store description to ensure your iPhone model is supported. 2. If your model is not... ⇲
 
Crashes issue

Tomoloo frequently returns to home screen

Fix: 1. Ensure your iPhone has enough storage space. Low storage can cause apps to crash. Go to Settings > General > iPhone Storage to check. 2.... ⇲

Tomoloo crashes upon opening

Fix: 1. Restart your iPhone to clear any temporary issues that may be causing the app to crash. 2. Check for updates in the App Store and install... ⇲
 
UI issue

Tomoloo is difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for any tutoria... ⇲
 
Customization issue

Tomoloo does not allow for color customization

Fix: 1. Check if there are any updates available for the app that may include new features like color customization. 2. Explore all sections of t... ⇲
 
Battery issue

Tomoloo fails to display battery status

Fix: 1. Ensure that the hoverboard is properly connected to the app. A weak connection may prevent the battery status from displaying. 2. Restart... ⇲
 
Support issue

Tomoloo does not provide useful hints

Fix: 1. Explore the app's help or FAQ section for any available tips or guidance. 2. Look for online forums or user communities where other users... ⇲
 
Audio issue

Tomoloo has static issues during music playback

Fix: 1. Check the Bluetooth connection to ensure it is stable. Disconnect and reconnect the hoverboard to the app. 2. Try playing music from a di... ⇲
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 what users are saying
Bad experience
76.4%

Good experience
18.8%

Neutral
4.8%

~ from our NLP analysis of 229 combined software ratings.

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 Private Data Tomoloo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers