fix problems on Familo [iphone]

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—— Run into issues on Familo? Get help pending when official support gets back to you!

Familo: Find My Phone Tracker
Info:
company: Familonet GmbH
: https://support.familo.net/
: www.familo.net
Chat with our AI-based Familo Support
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Bugs issue

Inaccurate location tracking

Fix: Ensure that the app has the correct permissions to access your location. Go to Settings > Privacy > Location Services, and make sure Familo... ⇲
 
Notifications issue

Notifications for old events

Fix: Check the app settings for notification preferences. You may find an option to clear old notifications or adjust the notification settings t... ⇲

Inconsistent notifications

Fix: Check your notification settings in the app and on your device. Ensure that notifications are enabled for Familo in Settings > Notifications... ⇲
 
Account issue

Cannot remove old users from groups

Fix: Look for a group management option within the app. Navigate to the group settings and see if there is an option to manage members. If you fi... ⇲
 
Network issue

Frequent connection issues

Fix: Ensure that your device's internet connection is stable. Switch between Wi-Fi and cellular data to see if the connection improves. If using... ⇲
 
Crashes issue

Familo not functioning for extended periods

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen (or double-clicking the home button) and then relaun... ⇲
 
UI issue

User interface not user-friendly

Fix: Explore the app's help section or user guide, if available. Familiarizing yourself with the layout and features can improve your experience.... ⇲

Difficult to delete groups

Fix: Navigate to the group settings and look for an option to delete the group. If you find it, follow the prompts to delete the group. OR If... ⇲
 
Permissions issue

Requires approval for tracking

Fix: Ensure that all users have accepted the tracking request. You can resend the request through the app if necessary. Check the app settings fo... ⇲
 
Battery issue

High battery consumption

Fix: Reduce the frequency of location updates in the app settings if possible. This can help conserve battery life. Additionally, consider turnin... ⇲
 
Payments issue

Subscription prompts for existing users

Fix: Check your account settings within the app to ensure that your subscription is active. If you are being prompted to subscribe again, it may... ⇲
 
Login issue

Cannot log in on new devices

Fix: Ensure that you are using the correct login credentials. Double-check your email and password for any typos. If you have forgotten your pass... ⇲
 
Ads issue

False advertising regarding tracking capabilities

Fix: Review the app's features and settings to ensure you are utilizing all available tracking options. Sometimes, features may not be immediatel... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
81.4%

Bad experience
13.4%

Neutral
5.2%

~ from our NLP analysis of 11,458 combined software ratings.

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 Private Data Familo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Familo Weekly Subscription B: $11.99 Unlock all Access: places, live-location.
  2. Familo Quarterly Subscription: $39.99 Unlock all access: places, live-location
  3. Familo Weekly Subscription: $5.99 Unlock all Access: Places, live-location.
  4. Weekly Premium Subscription: $9.99 Weekly Premium Subscription
  5. Familo Yearly Subscription: $59.99 Unlock All Access
  6. Weekly Premium Subscription: $4.99 Weekly Premium Subscription
  7. Familo Monthly Subscription: $9.99 Unlock All Access
  8. Familo Yearly Subscription: $19.99 Unlock All Access
  9. Subscription: $29.99 Premium features for Familonet for all your groups
  10. Subscription: $14.99 Premium features for Familonet for all your groups