fix problems on LumaGo [iphone]

—— Run into issues on LumaGo? Get help pending when official support gets back to you!

LumaGo

Info:

company: Via Transportation, Inc.

: https://transit.cityofpetaluma.net/lumago/termsofuse

: transit.cityofpetaluma.net

Chat with our AI-based LumaGo Support

🛠️ Common LumaGo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Planned pick up spot sometimes changes to a random location

Fix: Check your GPS settings: Ensure that your location services are enabled for LumaGo. Go to Settings > Privacy > Location Services, and make s... ⇲

Busy during afternoon to evening

Fix: Plan your trips during off-peak hours: If possible, schedule your pick-ups during less busy times, such as early morning or late evening, to... ⇲

Customization issue

Requires advance planning

Fix: Create a routine: If you find that you often need to use LumaGo, try to establish a regular schedule for your trips. This way, you can plan... ⇲

Glitches issue

Inconsistent pick up location recognition

Fix: Recalibrate your location settings: Sometimes, recalibrating your phone's GPS can help improve location accuracy. You can do this by togglin... ⇲

Performance issue

LumaGo may have performance issues

Fix: Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage, find LumaGo, and select 'Offload App' to clear the cache witho... ⇲

Updates issue

User may need to update phone for optimal performance

Fix: Check for iOS updates: Go to Settings > General > Software Update to see if there are any available updates for your iPhone. Keeping your op... ⇲

Network issue

Service may be unreliable leading to user discontinuation

Fix: Monitor service availability: Keep track of when the service is most reliable and plan your usage accordingly. If you notice patterns in ser... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.7%

Bad experience

27.3%

Neutral

0.0%

~ from our NLP analysis of 11 combined software ratings.

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Private Data LumaGo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics