fix problems on TestNav [iphone]

—— Run into issues on TestNav? Get help pending when official support gets back to you!

TestNav

Info:

company: Pearson

: https://support.assessment.pearson.com/TN/testnav-online-support-16908292.html

: www.pearsonassessments.com

Chat with our AI-based TestNav Support

🛠️ Common TestNav Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Error messages related to permissions

Fix: Check the app permissions by going to your iPhone's Settings. Scroll down to find TestNav, tap on it, and ensure that all necessary permissi... ⇲

Accessibility features are limited

Fix: Explore the built-in accessibility features on your iPhone. Go to Settings > Accessibility and enable features like VoiceOver or Zoom that m... ⇲

Settings issue

Brightness adjustment is not available

Fix: Adjust the overall screen brightness of your iPhone by going to Settings > Display & Brightness. You can also enable 'Night Shift' or 'True... ⇲

UI issue

Open response boxes do not function properly

Fix: Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated iOS version may cause compati... ⇲

Drag and drop feature is unreliable

Fix: Practice using the drag and drop feature in a non-test environment to get accustomed to its sensitivity. Ensure you are using a steady hand... ⇲

Inability to leave the app

Fix: If you are unable to exit the app, try double-clicking the Home button (or swiping up from the bottom) to bring up the app switcher and swip... ⇲

Permissions issue

TestNav takes control of device

Fix: Check your device settings to ensure that TestNav is not set to restrict other functionalities. Go to Settings > Screen Time and review any... ⇲

Privacy issue

Collects personal data

Fix: Review the app's privacy settings by going to Settings > Privacy. You can manage what data is shared with TestNav and limit access to person... ⇲

Crashes issue

TestNav crashes or fails to work

Fix: Ensure that your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps... ⇲

Performance issue

Poor performance during timed tests

Fix: Close any unnecessary apps running in the background to free up resources. Double-click the Home button (or swipe up) and swipe away apps th... ⇲