fix problems on Booksprout [iphone]

—— Run into issues on Booksprout? Get help pending when official support gets back to you!

Booksprout

Info:

company: Booksprout Web Services Inc.

: https://help.booksprout.co

: booksprout.co

Chat with our AI-based Booksprout Support

🛠️ Common Booksprout Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult navigation

Fix: To improve navigation, familiarize yourself with the app's layout. Start by exploring the main menu and submenus. Use the search function to... ⇲

No confirmation email received

Fix: Check your spam or junk email folder to ensure the confirmation email didn't end up there. If you find it, mark it as 'not spam' to ensure f... ⇲

Syncing issue

Does not keep reading place

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs related to functionality. Check the app settings to see if t... ⇲

Uploads issue

Cannot email large files

Fix: Try compressing the files before emailing them. Use a file compression tool to reduce the size of the files, making them easier to send via... ⇲

Network issue

Requests time out

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲

Support issue

No support access

Fix: Look for a help or FAQ section within the app. Many apps have built-in support resources that can assist with common issues. OR If no sup... ⇲

No response to complaints

Fix: Document your complaints and any responses you have received. This can help you track your issues and follow up if necessary. OR Consider... ⇲

UI issue

Pages scrunched

Fix: Check the app's display settings. Look for options related to text size or layout and adjust them to see if it improves the page formatting.... ⇲

Requires horizontal scroll

Fix: If horizontal scrolling is necessary, try adjusting the text size or zoom settings in the app to see if it allows for a better fit on the sc... ⇲

Compatibility issue

Not sized for phone

Fix: Check if there are any display settings within the app that allow you to adjust the view for mobile devices. Look for options like 'mobile v... ⇲

Content issue

Missing content compared to website

Fix: Check for any updates to the app, as missing content may be due to an outdated version. Update the app through the App Store if necessary.... ⇲

Customization issue

Cannot set multiple filters

Fix: Explore the app's settings or search options to see if there are any advanced filtering options available. Sometimes, filters can be combine... ⇲

Search issue

Returns to start of search after viewing a book

Fix: After viewing a book, try using the back button instead of the home button to return to your previous search results. This may help maintain... ⇲

Login issues

Fix: Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the 'forgot password' fea... ⇲

No access through Facebook or Apple ID

Fix: If you are unable to log in using Facebook or Apple ID, try creating a new account using your email address instead. This can bypass the iss... ⇲