fix problems on Getir [iphone]

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—— Run into issues on Getir? Get help pending when official support gets back to you!

getir: groceries, food&beyond
Info:
company: Getir
: http://getir.com/en
: getir.com
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Glitches issue

getir glitches and errors

Fix: To resolve app glitches, first ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for... ⇲
 
Search issue

Limited product search functionality

Fix: To improve your product search experience, try using specific keywords related to the items you are looking for. For example, instead of sea... ⇲
 
Payments issue

High service fees

Fix: To mitigate high service fees, consider ordering larger quantities or combining orders with friends or family to spread the cost of the fees... ⇲

Issues with refunds and credits

Fix: If you are expecting a refund or credit, check the app for any updates regarding your request. Sometimes, processing can take a few days, so... ⇲
 
Notifications issue

Order cancellations without notification

Fix: To avoid surprises with order cancellations, regularly check the app for updates on your order status. If you notice a delay, reach out to c... ⇲
 
Account issue

Missing items in orders

Fix: If you receive an order with missing items, take a photo of the delivered items and contact customer service through the app immediately. Pr... ⇲

Blocked accounts without explanation

Fix: If your account is blocked, try resetting your password first. Sometimes, account access issues can be resolved by simply logging in again w... ⇲

Inability to edit account information

Fix: To edit your account information, navigate to the account settings section of the app. If the option to edit is not available, try logging o... ⇲
 
Support issue

Difficulty in contacting delivery personnel

Fix: To contact your delivery personnel, use the in-app messaging feature if available. This allows you to communicate directly with them regardi... ⇲

Delivery drivers not following instructions

Fix: When placing your order, make sure to provide clear and specific delivery instructions in the designated field. This can help ensure that th... ⇲
 
Ads issue

Confusing promotional offers

Fix: To better understand promotional offers, read the terms and conditions associated with each promotion carefully. This can help clarify any c... ⇲
 
Loading issue

Long wait times for order fulfillment

Fix: To reduce wait times, try placing your orders during less busy hours, such as early mornings or late evenings. This can help ensure quicker... ⇲
 
Bugs issue

Inaccurate order tracking

Fix: If you notice discrepancies in order tracking, refresh the app or log out and back in to see if the tracking updates. Sometimes, the app may... ⇲

Heavy basket error messages

Fix: If you encounter heavy basket error messages, try removing some items from your cart and then adding them back one at a time. This can help... ⇲

Misleading delivery time estimates

Fix: To manage expectations regarding delivery times, check the app for real-time updates on your order status rather than relying solely on init... ⇲
 
Customization issue

Limited selection of products

Fix: To find more products, try searching for specific brands or categories rather than general terms. This can sometimes yield better results.... ⇲
 
UI issue

Unclear app navigation

Fix: To improve your navigation experience, take a few minutes to explore the app's layout and familiarize yourself with its features. Look for a... ⇲
 
Crashes issue

Frequent app crashes

Fix: To reduce app crashes, ensure that your device's operating system is up to date. Go to your device settings and check for any available upda... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
2.7%

Neutral
0.5%

~ from our NLP analysis of 29,002 combined software ratings.

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 Private Data getir collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data