fix problems on Neato Robotics [iphone]

—— Run into issues on Neato Robotics? Get help pending when official support gets back to you!

Neato Robotics

Info:

company: Neato Robotics Inc

: http://www.neatorobotics.com/support/

: www.neatorobotics.com

Chat with our AI-based Neato Robotics Support

🛠️ Common Neato Robotics Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Neato Robotics frequently loses connection to vacuum

Fix: Ensure that your vacuum and your iPhone are connected to the same Wi-Fi network. Check your router settings to confirm that the 2.4GHz band... ⇲

Slow app response times

Fix: Close any other apps running in the background on your iPhone to free up resources. Double-click the home button (or swipe up from the botto... ⇲

Bugs issue

Error messages when adding zones

Fix: Make sure you are following the correct steps to add zones. Open the app, go to the map view, and select the option to add a zone. Ensure th... ⇲

Inability to save cleaning maps

Fix: Make sure you are connected to a stable Wi-Fi network when trying to save maps. If your connection is weak, the app may fail to save the map... ⇲

Limited functionality for cleaning zones

Fix: Check the app settings to ensure that all features are enabled. Sometimes, certain functionalities may be turned off by default. OR Refer... ⇲

Inconsistent scheduling features

Fix: Check the app for any updates that may address scheduling bugs. Go to the App Store and update the Neato app if necessary. OR Try deletin... ⇲

Neato Robotics fails to recognize vacuum

Fix: Ensure that the vacuum is powered on and connected to the same Wi-Fi network as your iPhone. If it’s not, the app won’t be able to recognize... ⇲

Notifications issue

Neato Robotics shows incorrect status notifications

Fix: Check if the app is updated to the latest version. Sometimes, bugs in previous versions can cause incorrect notifications. Update the app th... ⇲

Neato Robotics fails to notify when dust bin is full

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > Neato and make sure that notifications are... ⇲

Network issue

Requires frequent reboots to reconnect

Fix: Ensure that your vacuum's firmware is up to date. Check the app for any firmware updates and install them if available. This can improve con... ⇲

Frequent disconnections from Wi-Fi

Fix: Check your Wi-Fi signal strength where the vacuum is located. If the signal is weak, consider moving your router closer or using a Wi-Fi ext... ⇲

Crashes issue

Neato Robotics crashes or becomes unresponsive

Fix: Force close the app and restart it. Double-click the home button (or swipe up from the bottom of the screen) and swipe up on the Neato app t... ⇲

Compatibility issue

Difficulties in pairing with devices

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on if it’s off. Then, try pairing the vacuum again... ⇲

Limited compatibility with older models

Fix: Check the app's compatibility list to see if your model is supported. If it is not, you may need to use the vacuum without the app for certa... ⇲

Updates issue

Requires constant app updates

Fix: Enable automatic updates for the app. Go to Settings > App Store and toggle on 'App Updates' to ensure the app updates automatically when ne... ⇲

Issues with firmware updates

Fix: Ensure that your vacuum is connected to a stable Wi-Fi network during the update process. A weak connection can interrupt the update. OR... ⇲

Support issue

Poor customer support response times

Fix: Utilize the app's help section or FAQ for common issues. Many problems can be resolved with the information provided in these resources. O... ⇲

UI issue

Confusing user interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Refer to the user manual or online tutorials for guidance on how... ⇲

Customization issue

Inability to customize cleaning paths

Fix: Ensure that you are using the latest version of the app, as updates may introduce new features, including path customization. OR If custo... ⇲

Settings issue

Neato Robotics does not retain settings after disconnection

Fix: Make sure to save your settings before disconnecting. Look for a 'Save' or 'Apply' button in the app after making changes. OR If the app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

72.6%

Good experience

20.2%

Neutral

7.1%

~ from our NLP analysis of 2,437 combined software ratings.

Switch to these Alternatives:

Landroid

Booli

Plejd

Airmee - Track your deliveries

My Parcels

Homey — A better smart home

Hemnet

Hitta Skog

iBoxen

Hue Essentials

Private Data Neato Robotics collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info