fix problems on EasyTouch RV [iphone]

—— Run into issues on EasyTouch RV? Get help pending when official support gets back to you!

EasyTouch RV

Info:

company: Micro Air Inc.

: https://www.micro-air.com/products_easytouch_rv_thermostat_touchscreen.cfm

: www.micro-air.com

Chat with our AI-based EasyTouch RV Support

🛠️ Common EasyTouch RV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EasyTouch RV does not stay open in the background

Fix: Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure that it is enabled for Eas... ⇲

Requires multiple taps to change settings

Fix: Familiarize yourself with the app's layout and settings. Sometimes, settings are grouped together, and understanding the layout can help you... ⇲

Bugs issue

New error prevents turning on heat strip mode

Fix: Restart the app and your iPhone. Sometimes, a simple restart can clear temporary errors. Close the app completely by swiping it away in the... ⇲

Temperature readings are inaccurate

Fix: Calibrate the temperature sensor if the app provides an option for calibration. Refer to the user manual for instructions on how to do this.... ⇲

Zones cannot be turned back on via app

Fix: Check if there is a manual override option on the thermostat itself. Sometimes, physical controls can bypass app limitations. OR Restart... ⇲

Network issue

Connectivity issues with the app

Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. Go to Settings > Wi-Fi and check the connection. If the connection is weak,... ⇲

EasyTouch RV intermittently disconnects from WiFi

Fix: Check your Wi-Fi signal strength. If the signal is weak, consider moving closer to the router or using a Wi-Fi extender to improve connectiv... ⇲

EasyTouch RV does not connect via Wi-Fi

Fix: Ensure that your Wi-Fi network is functioning properly. Test other devices to confirm connectivity. If there are issues, restart your router... ⇲

Crashes issue

EasyTouch RV crashes on launch

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to access the app switcher, th... ⇲

UI issue

Cannot tell which zone is being edited

Fix: Look for visual indicators or labels within the app. Some apps have a highlighted zone or a different color to indicate which zone is curren... ⇲

Poor user interface design

Fix: Familiarize yourself with the app's layout. Spend some time exploring the app to understand its features and navigation better. OR Look f... ⇲

Updates issue

Firmware updates can reset settings

Fix: Before performing a firmware update, document your current settings. Take screenshots or write down the settings so you can easily restore t... ⇲

Customization issue

No way to rearrange multiple units in the app

Fix: Check the app settings for any options related to unit management. Some apps allow you to customize the order of units in the settings menu.... ⇲

Screen issue

EasyTouch RV shows a black screen at times

Fix: Force close the app and restart it. This can help clear any temporary display issues. If the problem persists, try restarting your iPhone.... ⇲

Blank screen on thermostat

Fix: Check the power supply to the thermostat. Ensure that it is properly connected and receiving power. If it is battery-operated, replace the b... ⇲

Requires cell service to log in

Fix: Ensure that you have a stable Wi-Fi connection before attempting to log in. If you are in an area with poor cell service, switch to Wi-Fi to... ⇲

Features issue

No data collection graph available

Fix: Check the app settings to see if there is an option to enable data logging or graphing features. Some apps have hidden settings that need to... ⇲

Settings issue