fix problems on Ultra Worldwide [iphone]

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—— Run into issues on Ultra Worldwide? Get help pending when official support gets back to you!

Ultra Worldwide
Info:
company: Ultra Enterprises Inc.
: https://umfworldwide.com/contact/
: ultraworldwide.app
Chat with our AI-based Ultra Worldwide Support
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Bugs issue

points cannot be added retroactively

Fix: Check the app's FAQ or help section to see if there are specific rules regarding point accumulation. If points are not being added, ensure y... ⇲

inaccurate artist lineup

Fix: Check for updates in the app, as artist lineups may change frequently. Ensure you are using the latest version of the app. OR If the line... ⇲

times displayed backwards

Fix: Check your device's date and time settings. Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. OR If... ⇲

Ultra Worldwide not functioning for extended period

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the app functions better on one... ⇲
 
UI issue

submit button unresponsive

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reopening it. This can resolve temporary gl... ⇲

forms display off screen

Fix: Try rotating your device to landscape mode to see if the form adjusts to fit the screen better. OR Check your device's display settings.... ⇲
 
Freezing issue

Ultra Worldwide gets stuck on Location Services

Fix: Go to your iPhone's Settings > Privacy > Location Services. Ensure that Location Services are enabled for Ultra Worldwide. If it is already... ⇲
 
Audio issue

no sound in artist videos

Fix: Check your device's mute switch and ensure it is not turned on. Also, check the volume level on your iPhone to ensure it is turned up. OR... ⇲
 
Payments issue

unable to purchase tickets

Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app and update them if necessary. OR... ⇲
 
Login issue

invalid login credentials

Fix: Double-check that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

password not accepted after online setup

Fix: Double-check that you are entering the correct password. If you have forgotten it, use the 'Forgot Password' feature to reset it. OR Clea... ⇲
 
Crashes issue

random crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. OR If the app continues to crash, try r... ⇲

Ultra Worldwide crashes when selecting artists

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage > Ultra Worldwide > Offload App. Reinstall the app afterward.... ⇲
 
Customization issue

no schedule sharing feature

Fix: Check the app's settings or help section to see if there are any updates regarding sharing features. Sometimes features are added in updates... ⇲
 
Account issue

password issues between app and website

Fix: Ensure that you are using the same email and password for both the app and the website. If you have changed your password, make sure to upda... ⇲
 
Syncing issue

points not updated

Fix: Check if there are any specific conditions for points to be updated, such as waiting periods or specific actions that need to be taken. OR... ⇲
 
Features issue

missing critical features

Fix: Check the app's update log or help section to see if the features have been moved or renamed in recent updates. OR As a temporary workaro... ⇲
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 what users are saying
Bad experience
46.0%

Good experience
44.4%

Neutral
9.5%

~ from our NLP analysis of 63 combined software ratings.

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 Private Data Ultra Worldwide collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics