fix problems on Soy Lebara [iphone]

—— Run into issues on Soy Lebara? Get help pending when official support gets back to you!

Soy Lebara - Customer area

Info:

company: Xfera Moviles, S.A.U.

: https://mobile.lebara.com/es/es/contact-form

Chat with our AI-based Soy Lebara Support

🛠️ Common Soy Lebara Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to register after app change

Fix: 1. Ensure that you have the latest version of the Soy Lebara app installed. Go to the App Store, search for the app, and check for updates.... ⇲

Soy Lebara fails to open

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the Home button) and swiping the Soy Lebara app off t... ⇲

Payments issue

Top-up process is unclear

Fix: 1. Open the Soy Lebara app and navigate to the 'Top-Up' section. 2. Look for a tutorial or help section within the app that may provide guid... ⇲

Money deducted but balance not updated

Fix: 1. Check your transaction history within the app to confirm the deduction. 2. Wait for a few minutes, as there may be a delay in updating yo... ⇲

UI issue

No indication of plan status in app

Fix: 1. Check the 'Account' or 'My Plan' section of the app to see if there are any details regarding your current plan. 2. If this information i... ⇲

Crashes issue

Soy Lebara crashes after recent update

Fix: 1. Force close the app and restart your iPhone as described in previous solutions. 2. Check for any additional updates for the app in the Ap... ⇲

Account issue

Inability to access account

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲

Support issue

Customer service unhelpful

Fix: 1. Document your issues clearly and concisely before contacting customer service again. 2. Use multiple channels to reach customer service,... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.5%

Bad experience

11.1%

Neutral

3.4%

~ from our NLP analysis of 234 combined software ratings.

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Private Data Soy Lebara collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- Diagnostics