fix problems on My Astound [iphone]

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—— Run into issues on My Astound? Get help pending when official support gets back to you!

My Astound
Info:
company: RCN Telecom Services, LLC
: https://www.astound.com/support/
Chat with our AI-based My Astound Support
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Support issue

No option to report outages

Fix: If you experience an outage, you can report it by calling customer service directly or visiting the service provider's website. Look for a '... ⇲

Customer support is unhelpful

Fix: If you find customer support unhelpful, try reaching out through different channels such as social media or online chat, which may provide q... ⇲
 
UI issue

UI/UX design is poor

Fix: If you find the UI/UX challenging, consider providing feedback through the app's feedback option or using the website for a more user-friend... ⇲
 
Account issue

Lacks account information access

Fix: For detailed account information, use the web portal instead of the app. Log in to your account on the website to access all your account de... ⇲
 
Settings issue

No ability to modify services

Fix: To modify your services, log in to your account on the official website. Most service modifications can be done through the account manageme... ⇲

No reboot option for modem/router

Fix: If you need to reboot your modem/router, unplug it from the power source, wait for about 30 seconds, and then plug it back in. This manual r... ⇲
 
Crashes issue

My Astound crashes upon opening

Fix: Try restarting your iPhone and then reopening the app. If the issue persists, uninstall the app and reinstall it from the App Store to ensur... ⇲
 
Login issue

Blank page upon login

Fix: Clear the app's cache by going to your iPhone settings, finding the app, and selecting 'Clear Cache' if available. If not, uninstall and rei... ⇲

Frequent login issues

Fix: Ensure you are entering the correct username and password. If you forget your password, use the 'Forgot Password' feature to reset it. Addit... ⇲
 
Downloads issue

No download option for statements

Fix: To download your statements, log in to your account on the official website. Most providers allow you to download PDF versions of your state... ⇲
 
Payments issue

Hidden fees not disclosed

Fix: Review your billing statement carefully on the website to identify any fees. If you notice discrepancies, document them and reach out to cus... ⇲

Inconsistent billing amounts

Fix: Keep a record of your previous bills and compare them with the current one. If you find inconsistencies, contact customer service for an exp... ⇲
 
Network issue

Server errors prevent access

Fix: If you encounter server errors, try logging in at a different time. Server issues are often temporary. You can also check the service provid... ⇲

No ability to check internet speeds

Fix: To check your internet speed, use a third-party speed test app or website, such as Ookla's Speedtest, which can provide accurate measurement... ⇲
 
Compatibility issue

Limited functionality compared to competitors

Fix: To access additional functionalities, consider using the service provider's website, which may offer more features than the app. You can als... ⇲
 
Updates issue

My Astound removed without notice

Fix: If the app has been removed, check the App Store for any updates or announcements from the service provider. You can also use the website fo... ⇲
 
Notifications issue

No notifications for service status

Fix: To stay updated on service status, regularly check the service provider's website or social media pages for announcements. You can also enab... ⇲
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 what users are saying
Bad experience
82.7%

Good experience
13.5%

Neutral
3.8%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data My Astound collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics