fix problems on Aura Frames [iphone]

—— Run into issues on Aura Frames? Get help pending when official support gets back to you!

Aura Frames

Info:

company: Aura Home, Inc.

: https://auraframes.com/help

: auraframes.com

Chat with our AI-based Aura Frames Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Inability to organize photos into albums

Fix: 1. Create a new album in your iPhone's Photos app. 2. Select the photos you want to include, tap 'Add To', and choose the album. 3. Open the... »»

17% of users had this problem

Lack of privacy controls for shared frames

Fix: 1. Review the sharing settings in the Aura Frames app. 2. Limit access to only trusted users by sharing the frame link selectively. 3. Regul... »»

17% of users had this problem

Network issue

Difficulties with WiFi connectivity

Fix: 1. Ensure your WiFi network is stable and that your iPhone is connected to the same network. 2. Restart your router by unplugging it for 10... »»

Settings issue

Cumbersome process for inviting multiple users

Fix: 1. Create a group chat or email thread to send out invitations to multiple users at once, rather than inviting them individually through the... »»

No option to auto-delete photos after a set time

Fix: 1. Manually review and delete photos from the Aura Frames app periodically. Set a reminder on your iPhone to do this weekly or monthly. OR... »»

No option to adjust frame brightness

Fix: 1. Check if your frame has a physical brightness control. If not, consider placing the frame in a location with better ambient light. OR... »»

Freezing issue

App freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Aura Frames a... »»

UI issue

Photos often cropped incorrectly

Fix: 1. Before uploading, edit your photos in the Photos app. 2. Use the crop tool to adjust the aspect ratio to match the frame's display settin... »»

Inconsistent photo display order

Fix: 1. Manually arrange the photos in the order you want them to display in the Aura Frames app. 2. Check if there is an option to sort by date... »»

Limited functionality for vertical photos

Fix: 1. Edit your vertical photos in the Photos app to create a collage or add borders that fit the frame's display settings before uploading.... »»

Customization issue

Limited options for photo display timing

Fix: 1. Open the Aura Frames app and go to the settings for your frame. 2. Look for a 'Display Settings' or 'Slideshow Settings' option. 3. Adjus... »»

Inability to sort photos by various criteria

Fix: 1. Organize your photos in the Photos app by date, location, or other criteria. 2. Upload the organized album to Aura Frames to maintain tha... »»

Video issue

No option to loop videos

Fix: 1. Use a video editing app on your iPhone to create a looped version of your video before uploading it to Aura Frames. 2. Save the edited vi... »»

Limited options for video playback

Fix: 1. Edit your videos to create shorter clips that fit the playback options available in Aura Frames. 2. Use a video editing app to trim and a... »»

Uploads issue

Redundant processes in photo uploading

Fix: 1. Instead of uploading photos one by one, select multiple photos at once in the Aura Frames app. 2. Use the 'Select All' option if availabl... »»

No bulk selection for photo uploads

Fix: 1. Use the Photos app to create an album with all the photos you want to upload. 2. In the Aura Frames app, select the album for upload inst... »»

Notifications issue

Frequent notifications to share entire photo library

Fix: 1. Go to the settings of the Aura Frames app and look for notification settings. 2. Disable notifications related to sharing your photo libr... »»

Permissions issue

No admin control for photo management

Fix: 1. Regularly review and manage the photos uploaded to the frame. Set a schedule to check and update the content. OR 1. Create a shared al... »»

Slow issue

Slow response time for remote features

Fix: 1. Ensure your WiFi connection is strong and stable. 2. Restart the Aura Frame and your router to improve connectivity. OR 1. Limit the n... »»

Bugs issue

App does not recognize duplicate photos

Fix: 1. Manually check for duplicates in your Photos app before uploading. Use the 'Albums' feature to help identify duplicates. OR 1. Use a t... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.1%

Bad experience

2.6%

Neutral

1.3%

~ from our NLP analysis of 13,448 combined software ratings.

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Private Data Aura Frames collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics